The Lean Six Sigma Pocket Toolbook：A Quick Reference Guide to 100 Tools for Improving Quality and Speed

作者: Michael L. 著 , John 著 , David 著 , Mark Price 著

出版社: McGraw-Hill

出版时间: 2004-08

版次: 1

ISBN: 9780071441193

定价: 215.20

装帧: 平装

开本: 其他

纸张: 胶版纸

页数: 225页

正文语种: 英语

分类: 外文古旧书>英文书>管理

48人买过

VitaltoolsforimplementingLeanSixSigma-whattheyare,howtheywork,andwhichtouse.The"LeanSixSigmaPocketToolbook"istoday'smostcompleteandresults-basedreferencetothetoolsandconceptsneededtounderstand,implement,andleverageLeanSixSigma.Theonlyguidethatgroupstoolsbypurposeanduse,thishands-onreferenceprovides:analysesofnearly100toolsandmethodologies-fromDMAICandPullSystemstoControlChartsandParetoCharts;Detailedexplanationsofeachtooltohelpyouknowhow,when,andwhytouseitformaximumefficacy;sectionsforeachtoolexplaininghowtocreateit,howtointerpretwhatyoufind,andexperttips."LeanSixSigma"istoday'sleadingtechniquetomaximizeproductionefficiencyandmaintaincontrolovereachstepinthemanagerialprocess.With"TheLeanSixSigmaPocketToolbook",you'lldiscoverhowtopropelyourorganizationtonewlevelsofcompetitivesuccess-onetoolatatime. MichaelL.GeorgeisthepresidentofGeorgeGroupandauthorofLeanSixSigmaandLeanSixSigmaforService.JohnMaxeyisadirectoratGeorgeGroup.DavidRowlandsisthevicepresidentofLeanSixSigmafortheNorthAmericanSolutionsGroup,thesales,service,andmarketingarmofXerox.MalcolmUptonisaLeanSixSigmaMasterBlackBeltwithGeorgeGroup. Chapter 1: Using DMAIC to Improve Spee　Quality, and Cost

  Define

  Measure

  Analyze

  Improve

  Control

  Kaizen DMAIC

  Project selection

Chapter 2: Working With Ideas

  Brainstorming

  Affinity diagrams

  Multivoting

Chapter 3: Value Stream Mapping and　Process Flow Tools

  Process mapping

  Process observation

  SIPOC

  Process mapping steps

  Transportation and spaghetti （workflow） diagrams

  Swim-lane （deployment） flowcharts

  Value stream maps （basic）

  Flowchart and value stream symbols

  Value-add （VA） vs. non-value-add （NVA） analysis Time value maps

  Valueadd chart （task time or takt time chart）

Chapter 4: Voice of the Customer （VOC）

  Customer segmentation

  Sources of customer data

  Collecting VOC: Interviews

  Collecting VOC: Point-of-use observation

  Collecting VOC: Focus groups

  Collecting VOC: Surveys

  Kano analysis

  Developing critical-to-quality requirements

Chapter 5: Data Collection

  Types of data

  Input vs.output data

  Data collection planning

  Measurement selection matrix

  Stratification factors

  Operational definitions

  Cautions on using existing data

  Making a checksheet

  Basic checKsheets

  Frequency plot checksheet

  Traveler checksheet

  Location checksheet

  Sampling basics

　Factors in sample selection

　Stable process （and population） sampling

　Formulas for determining minimum sample size（population or stable process）

　Measurement System Analysis （MSA） and

　Gage R&R Overview

　Gage R&R: Collecting the data

　Interpreting Gage R&R Results

　MSA: Evaluating bias

　MSA: Evaluating stability

　MSA: Evaluating discrimination

　MSA for attribute/discrete data

Chapter 6: Descriptive Statistics and　Data Displays

  Statistical term conventions

  Measures of central tendency（mean, median, mode）

  Measures of spread（range, variance, standard deviation）

　Boxplots

　Frequency plot （histogram）

　Normal distribution

　Non normal distributions and

　the Central Limit Theorem

Chapter 7: Variation Analysis

  Review of variation concepts

  Time series plots （Run charts）

  Run chart table

  Control chart basics

  Selecting a control chart

  Control charts for continuous data

  Subgrouping for continuous data

  Control limit formulas for continuous data

  Factors for Control Chart Formulas

　　……

Chapter 8：IDENTIFYING AND VERIFYING CAUSES

Chapter 9: Reducing Lead Time andNon-Value-Add Cost

Chapter 10: Complexity Value Stream Mapping andComplexity Analysis

Chapter 11: Selecting and Testing Solutions

Index
内容简介:
VitaltoolsforimplementingLeanSixSigma-whattheyare,howtheywork,andwhichtouse.The"LeanSixSigmaPocketToolbook"istoday'smostcompleteandresults-basedreferencetothetoolsandconceptsneededtounderstand,implement,andleverageLeanSixSigma.Theonlyguidethatgroupstoolsbypurposeanduse,thishands-onreferenceprovides:analysesofnearly100toolsandmethodologies-fromDMAICandPullSystemstoControlChartsandParetoCharts;Detailedexplanationsofeachtooltohelpyouknowhow,when,andwhytouseitformaximumefficacy;sectionsforeachtoolexplaininghowtocreateit,howtointerpretwhatyoufind,andexperttips."LeanSixSigma"istoday'sleadingtechniquetomaximizeproductionefficiencyandmaintaincontrolovereachstepinthemanagerialprocess.With"TheLeanSixSigmaPocketToolbook",you'lldiscoverhowtopropelyourorganizationtonewlevelsofcompetitivesuccess-onetoolatatime.
作者简介:
MichaelL.GeorgeisthepresidentofGeorgeGroupandauthorofLeanSixSigmaandLeanSixSigmaforService.JohnMaxeyisadirectoratGeorgeGroup.DavidRowlandsisthevicepresidentofLeanSixSigmafortheNorthAmericanSolutionsGroup,thesales,service,andmarketingarmofXerox.MalcolmUptonisaLeanSixSigmaMasterBlackBeltwithGeorgeGroup.
目录:
Chapter 1: Using DMAIC to Improve Spee　Quality, and Cost

  Define

  Measure

  Analyze

  Improve

  Control

  Kaizen DMAIC

  Project selection

Chapter 2: Working With Ideas

  Brainstorming

  Affinity diagrams

  Multivoting

Chapter 3: Value Stream Mapping and　Process Flow Tools

  Process mapping

  Process observation

  SIPOC

  Process mapping steps

  Transportation and spaghetti （workflow） diagrams

  Swim-lane （deployment） flowcharts

  Value stream maps （basic）

  Flowchart and value stream symbols

  Value-add （VA） vs. non-value-add （NVA） analysis Time value maps

  Valueadd chart （task time or takt time chart）

Chapter 4: Voice of the Customer （VOC）

  Customer segmentation

  Sources of customer data

  Collecting VOC: Interviews

  Collecting VOC: Point-of-use observation

  Collecting VOC: Focus groups

  Collecting VOC: Surveys

  Kano analysis

  Developing critical-to-quality requirements

Chapter 5: Data Collection

  Types of data

  Input vs.output data

  Data collection planning

  Measurement selection matrix

  Stratification factors

  Operational definitions

  Cautions on using existing data

  Making a checksheet

  Basic checKsheets

  Frequency plot checksheet

  Traveler checksheet

  Location checksheet

  Sampling basics

　Factors in sample selection

　Stable process （and population） sampling

　Formulas for determining minimum sample size（population or stable process）

　Measurement System Analysis （MSA） and

　Gage R&R Overview

　Gage R&R: Collecting the data

　Interpreting Gage R&R Results

　MSA: Evaluating bias

　MSA: Evaluating stability

　MSA: Evaluating discrimination

　MSA for attribute/discrete data

Chapter 6: Descriptive Statistics and　Data Displays

  Statistical term conventions

  Measures of central tendency（mean, median, mode）

  Measures of spread（range, variance, standard deviation）

　Boxplots

　Frequency plot （histogram）

　Normal distribution

　Non normal distributions and

　the Central Limit Theorem

Chapter 7: Variation Analysis

  Review of variation concepts

  Time series plots （Run charts）

  Run chart table

  Control chart basics

  Selecting a control chart

  Control charts for continuous data

  Subgrouping for continuous data

  Control limit formulas for continuous data

  Factors for Control Chart Formulas

　　……

Chapter 8：IDENTIFYING AND VERIFYING CAUSES

Chapter 9: Reducing Lead Time andNon-Value-Add Cost

Chapter 10: Complexity Value Stream Mapping andComplexity Analysis

Chapter 11: Selecting and Testing Solutions

Index