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Difficult Conversations: How to Discuss What Matters Most 高难度谈话

作者: Bruce 著 , Douglas 著 , Sheila Heen 著

出版社: Penguin

出版时间: 2000-05

ISBN: 9780140277821

定价: 118.50

装帧: 平装

开本: 其他

纸张: 其他

页数: 272页

正文语种: 英语

分类: 外文古旧书>英文书>哲学心理学

9人买过

Whatisadifficultconversation?Askingforapayrise,saying'no'toyourbossorspouse,confrontingafriendorneighbor,askingadifficultfavor,apologizing.Weallhaveconversationsthatwedreadandfindunpleasant.Butcanwedeveloptheskillstomakesuchsituationslessstressfulandmoreproductive?Basedonfifteenyearsofresearchandconsultationswiththousandsofpeople,"DifficultConversations"pinpointswhatworks.Usethisground-breaking,step-by-stepbooktoturnyourdifficultconversationsintopositive,problem-solvingexperiences. DouglasStone,BrucePattonandSheilaHeenworkfortheHarvardNegotiationProject. Sortoutthethreeconversations;
stoparguingaboutwho'sright-exploreeachother'sstories;
don'tassumetheymeantitdisentangleintentfromimpact;
abandonblame-mapthecontributionsystem;
haveyourfeelings(ortheywillhaveyou);
groundyouridentity-askyourselfwhat'satstake;
what'syourpurpose-whentoraiseitandwhentoletgo;
gettingstarted-beginfromthethirdstory;
learning-listenfromtheinsideout;
expression-speakforyourselfwithclarityandpower;
problem-solving-takethelead;
puttingitalltogether.
内容简介:
Whatisadifficultconversation?Askingforapayrise,saying'no'toyourbossorspouse,confrontingafriendorneighbor,askingadifficultfavor,apologizing.Weallhaveconversationsthatwedreadandfindunpleasant.Butcanwedeveloptheskillstomakesuchsituationslessstressfulandmoreproductive?Basedonfifteenyearsofresearchandconsultationswiththousandsofpeople,"DifficultConversations"pinpointswhatworks.Usethisground-breaking,step-by-stepbooktoturnyourdifficultconversationsintopositive,problem-solvingexperiences.
作者简介:
DouglasStone,BrucePattonandSheilaHeenworkfortheHarvardNegotiationProject.
目录:
Sortoutthethreeconversations;
stoparguingaboutwho'sright-exploreeachother'sstories;
don'tassumetheymeantitdisentangleintentfromimpact;
abandonblame-mapthecontributionsystem;
haveyourfeelings(ortheywillhaveyou);
groundyouridentity-askyourselfwhat'satstake;
what'syourpurpose-whentoraiseitandwhentoletgo;
gettingstarted-beginfromthethirdstory;
learning-listenfromtheinsideout;
expression-speakforyourselfwithclarityandpower;
problem-solving-takethelead;
puttingitalltogether.

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Difficult Conversations: How to Discuss What Matters Most 高难度谈话

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