酒店服务与管理实训英语

作者: 王艳萍 , 郭丽辉 , 刘艳

出版社: 北京大学出版社

出版时间: 2021-03

版次: 1

ISBN: 9787301316559

定价: 44.00

装帧: 平装

页数: 268页

分类: 教材教辅考试>教材>大学教材>经济

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本教材内容主要为高职高专院校的培养目标服务，培养国际化产业发展的高端综合型人才。本教材来自实践，具有能指导实践的理论概括，是提高酒店行业人才培养质量的重要保证。酒店服务与管理实训英语不仅要满足旅游专业、酒店专业学生的学习需求，还要满足旅游从业人员的学习需求，并且要为学习者的知识、能力和素质提供一个量化的评价指标。通过创新课堂教学方法，提升课堂教学能力，提高学生的自主学习能力、实践能力和创新能力。适合作为高职高专的教材辽宁经济职业技术学院英语专业教授、硕士，副主任，秘书英语国家二级双师和培训师，长期从事英语教学和一线实训及服务二十几年，有丰富的教学及服务管理经验；指导多届职业院校技能大赛，并取得优异成绩。累；主编《酒店英语》《新编旅游英语教程》《秘书英语》主持并参与国家级、省级及市级课题二十几个个；荣获省级优秀科研成果十四项。 Front Office 前厅服务

Topic One　Room Reservation客房预订 /2

Introduction/ 2

Working Procedures/ 3

Useful Sentences/ 7

Knowledge Extension/ 8

Section Summary/ 10

Topic Two　At the Airport接机服务 /15

Working Procedures/ 16

Dialogues/ 16

Useful Sentences/ 20

Knowledge Extension/ 20

Section Summary/ 22

Topic Three　Check-in登记入住 /26

Introduction/ 26

Working Procedures/ 27

Useful Sentences/ 30

Knowledge Extension/ 31

Section Summary/ 34

Topic Four　Bell Service行李服务 /38

Introduction/ 38

Working Procedures/ 39

Useful Sentences/ 43

Section Summary/ 45

Practice/ 46

Topic Five　Currency Exchange外币兑换 /49

Introduction/ 49

Working Procedures/ 50

Useful Sentences/ 53

Knowledge Extension / 54

Section Summary/ 55

Topic Six　Check-out结账离开 /59

Introduction/ 59

Working Procedures/ 60

Useful Sentences/ 64

Section Summary/ 65

Housekeeping Service 客房服务

Topic One　Room Cleaning Service客房清扫 /69

Introduction/ 69

Working Procedures/ 70

Useful Sentences/ 73

Knowledge Extension/ 74

Section Summary/ 75

Topic Two　Laundry Service洗衣服务 /79

Introduction/ 79

Working Procedures/ 79

Dialogues/ 80

Useful Sentences/ 83

Knowledge Extension/ 84

Section Summary/ 86

Topic Three　Turn-down Service夜床服务 /89

Introduction/ 89

Working Procedures/ 90

Useful Sentences/ 93

Knowledge Extension/ 94

Section Summary/ 95

Topic Four　Wake-up Call Service叫醒服务 /99

Introduction/ 99

Working Procedures/ 100

Useful Sentences/ 104

Knowledge Extension/ 105

Section Summary/ 106

Section ThreeF&B Department 餐饮部

Topic One　Food and BeverageReservation 餐饮预订 /111

Introduction/ 111

Working Procedures/ 112

Useful Sentences/ 115

Knowledge Extension/ 116

Section Summary/ 118

Topic Two　F&B Service in Western Style 西餐席间服务 /122

Introduction/ 122

Working Procedures/ 123

Useful Sentences/ 127

Knowledge Extension/ 128

Section Summary/ 129

Topic Three　F&B Service in Chinese Style 中餐席间服务 /134

Introduction/ 134

Working Procedures/ 135

Useful Sentences/ 138

Knowledge Extension/ 139

Section Summary/ 141

Topic Four　Bar Service酒吧服务 /144

Introduction/ 144

Working Procedures/ 145

Useful Sentences/ 148

Knowledge Extension/ 149

Section Summary/ 150

Topic Five　Settling the Bill Service结账服务 /154

Introduction/ 154

Working Procedures/ 155

Useful Sentences/ 158

Knowledge Extension/ 158

Section Summary/ 159

Section Four

Business Center 商务中心

Topic One　Photocopy and Fax

Services 复印、传真服务 /164

Introduction/ 164

Working Procedures/ 165

Dialogues/ 165

Useful Sentences/ 168

Knowledge Extension/ 169

Section Summary/ 170

Topic Two　Typing and Printing

Services 打字、打印服务 /173

Working Procedures/ 173

Dialogues/ 174

Useful Sentences/ 177

Knowledge Extension/ 178

Section Summary/ 179

Practice/ 179

Topic Three　Convention Service会议服务 /182

Introduction/ 182

Working Procedures/ 183

Useful Sentences/ 186

Knowledge Extension/ 187

Section Summary/ 189

Section Five

Health and Recreation Center 康乐中心

Topic One　Fitness Club Service健身俱乐部服务 /194

Working Procedures/ 195

Useful Sentences/ 197

Knowledge Extension/ 198

Section Summary/ 199

Topic Two　Swimming Pool Service游泳馆服务 /203

Introduction/ 203

Working Procedures/ 204

Useful Sentences/ 206

Knowledge Extension/ 207

Section Summary/ 208

Topic Three　Night Club Service夜总会服务 /212

Introduction/ 212

Working Procedures/ 212

Dialogues/ 213

Useful Sentences/ 216

Knowledge Extension/ 217

Section Summary/ 218

Topic Four　Bath Service洗浴服务 /221

Working Procedures/ 222

Useful Sentences/ 224

Knowledge Extension/ 225

Section Summary/ 226

Practice/ 227

Section Six

Other Hotel Services 其他酒店服务

Topic One　Operator Service话务服务 /231

Introduction/ 231

Working Procedures/ 232

Useful Sentences/ 234

Knowledge Extension/ 235

Section Summary/ 236

Topic Two　Hotel Shopping Service酒店购物服务 /240

Working Procedures/ 241

Useful Sentences/ 244

Section Summary/ 245

Appendices

Appendix I Additional Material, Resources and References/ 248

Appendix II Contest Problems for Technical Competence/ 249
内容简介:
本教材内容主要为高职高专院校的培养目标服务，培养国际化产业发展的高端综合型人才。本教材来自实践，具有能指导实践的理论概括，是提高酒店行业人才培养质量的重要保证。酒店服务与管理实训英语不仅要满足旅游专业、酒店专业学生的学习需求，还要满足旅游从业人员的学习需求，并且要为学习者的知识、能力和素质提供一个量化的评价指标。通过创新课堂教学方法，提升课堂教学能力，提高学生的自主学习能力、实践能力和创新能力。适合作为高职高专的教材
作者简介:
辽宁经济职业技术学院英语专业教授、硕士，副主任，秘书英语国家二级双师和培训师，长期从事英语教学和一线实训及服务二十几年，有丰富的教学及服务管理经验；指导多届职业院校技能大赛，并取得优异成绩。累；主编《酒店英语》《新编旅游英语教程》《秘书英语》主持并参与国家级、省级及市级课题二十几个个；荣获省级优秀科研成果十四项。
目录:
Front Office 前厅服务

Topic One　Room Reservation客房预订 /2

Introduction/ 2

Working Procedures/ 3

Useful Sentences/ 7

Knowledge Extension/ 8

Section Summary/ 10

Topic Two　At the Airport接机服务 /15

Working Procedures/ 16

Dialogues/ 16

Useful Sentences/ 20

Knowledge Extension/ 20

Section Summary/ 22

Topic Three　Check-in登记入住 /26

Introduction/ 26

Working Procedures/ 27

Useful Sentences/ 30

Knowledge Extension/ 31

Section Summary/ 34

Topic Four　Bell Service行李服务 /38

Introduction/ 38

Working Procedures/ 39

Useful Sentences/ 43

Section Summary/ 45

Practice/ 46

Topic Five　Currency Exchange外币兑换 /49

Introduction/ 49

Working Procedures/ 50

Useful Sentences/ 53

Knowledge Extension / 54

Section Summary/ 55

Topic Six　Check-out结账离开 /59

Introduction/ 59

Working Procedures/ 60

Useful Sentences/ 64

Section Summary/ 65

Housekeeping Service 客房服务

Topic One　Room Cleaning Service客房清扫 /69

Introduction/ 69

Working Procedures/ 70

Useful Sentences/ 73

Knowledge Extension/ 74

Section Summary/ 75

Topic Two　Laundry Service洗衣服务 /79

Introduction/ 79

Working Procedures/ 79

Dialogues/ 80

Useful Sentences/ 83

Knowledge Extension/ 84

Section Summary/ 86

Topic Three　Turn-down Service夜床服务 /89

Introduction/ 89

Working Procedures/ 90

Useful Sentences/ 93

Knowledge Extension/ 94

Section Summary/ 95

Topic Four　Wake-up Call Service叫醒服务 /99

Introduction/ 99

Working Procedures/ 100

Useful Sentences/ 104

Knowledge Extension/ 105

Section Summary/ 106

Section ThreeF&B Department 餐饮部

Topic One　Food and BeverageReservation 餐饮预订 /111

Introduction/ 111

Working Procedures/ 112

Useful Sentences/ 115

Knowledge Extension/ 116

Section Summary/ 118

Topic Two　F&B Service in Western Style 西餐席间服务 /122

Introduction/ 122

Working Procedures/ 123

Useful Sentences/ 127

Knowledge Extension/ 128

Section Summary/ 129

Topic Three　F&B Service in Chinese Style 中餐席间服务 /134

Introduction/ 134

Working Procedures/ 135

Useful Sentences/ 138

Knowledge Extension/ 139

Section Summary/ 141

Topic Four　Bar Service酒吧服务 /144

Introduction/ 144

Working Procedures/ 145

Useful Sentences/ 148

Knowledge Extension/ 149

Section Summary/ 150

Topic Five　Settling the Bill Service结账服务 /154

Introduction/ 154

Working Procedures/ 155

Useful Sentences/ 158

Knowledge Extension/ 158

Section Summary/ 159

Section Four

Business Center 商务中心

Topic One　Photocopy and Fax

Services 复印、传真服务 /164

Introduction/ 164

Working Procedures/ 165

Dialogues/ 165

Useful Sentences/ 168

Knowledge Extension/ 169

Section Summary/ 170

Topic Two　Typing and Printing

Services 打字、打印服务 /173

Working Procedures/ 173

Dialogues/ 174

Useful Sentences/ 177

Knowledge Extension/ 178

Section Summary/ 179

Practice/ 179

Topic Three　Convention Service会议服务 /182

Introduction/ 182

Working Procedures/ 183

Useful Sentences/ 186

Knowledge Extension/ 187

Section Summary/ 189

Section Five

Health and Recreation Center 康乐中心

Topic One　Fitness Club Service健身俱乐部服务 /194

Working Procedures/ 195

Useful Sentences/ 197

Knowledge Extension/ 198

Section Summary/ 199

Topic Two　Swimming Pool Service游泳馆服务 /203

Introduction/ 203

Working Procedures/ 204

Useful Sentences/ 206

Knowledge Extension/ 207

Section Summary/ 208

Topic Three　Night Club Service夜总会服务 /212

Introduction/ 212

Working Procedures/ 212

Dialogues/ 213

Useful Sentences/ 216

Knowledge Extension/ 217

Section Summary/ 218

Topic Four　Bath Service洗浴服务 /221

Working Procedures/ 222

Useful Sentences/ 224

Knowledge Extension/ 225

Section Summary/ 226

Practice/ 227

Section Six

Other Hotel Services 其他酒店服务

Topic One　Operator Service话务服务 /231

Introduction/ 231

Working Procedures/ 232

Useful Sentences/ 234

Knowledge Extension/ 235

Section Summary/ 236

Topic Two　Hotel Shopping Service酒店购物服务 /240

Working Procedures/ 241

Useful Sentences/ 244

Section Summary/ 245

Appendices

Appendix I Additional Material, Resources and References/ 248

Appendix II Contest Problems for Technical Competence/ 249