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Harvard Business Essentials: Crisis Management危机管理

作者: Harvard Business School Press （哈佛商学院出版社）著

出版社: Harvard Business School Press

出版时间: 2004-08

版次: 1

ISBN: 9781591394372

定价: 228.30

装帧: 精装

开本: 其他

纸张: 胶版纸

页数: 137页

正文语种: 英语

丛书: Harvard Business Essentials

分类: 外文古旧书>英文书>管理

2人买过

In today's volatile work environment, avoiding disaster is more important than ever. "Crisis Management" will help managers identify, manage, and prevent potential crises. Full of tips and tools on how to prepare an emergency list and how to utilize pre-crisis resources, this book will show managers how to shepherd their team from crisis to success. This is a guide no manager should be without. Harvard Business Press is the book-specific division of Harvard Business School Publishing, owned by the Harvard Business School, based in Boston, MA.

The Press publishes general interest books in addition to business books. Its bestsellers Blue Ocean Strategy and The First 90 Days are widely read in management circles.

HBSP also publishes business cases which are widely known HBS cases. These cases are used by business schools across the globe for business education.

HB Press books are frequently reviewed and discussed in such publications as the New York Times, The Economist, and the Financial Times. Introduction

Taking Stock of Potential Perils

  What Could Go Wrong?

    Sources of Potential Crises

    Identifying Potential Crises

    Prioritizing Potential Crises

    Summing Up

2  Avoiding the Avoidable

  An Ounce of Prevention...

    Prepare a Systematic Program of" Crisis Avoidance

    Heed the Signals of-Impending Crisis

    Look Be~oreYou Leap

    Don't Forget About Insurance

    Summing Up

3  Contingency Planning

  Preparing Today for Tomorrow's Problems

    Step 1: Organize a Planning Team

    Step 2:Assess the Scope of the Problem

    Step 3: Develop a Plan

    Step 4:Test the Plan

    Step 5: Keep the Plan Up-to-Date

    AreYou Ready?

    How One Company Plans and Prepares for Crises

    Summing Up

4  Crisis Recognition

  Where There's Smoke, There's Fire

    Different Warning Signals

    Why Warnings Are Often Unheeded

    Solutions

    Summing Up

5  Containment

   Preventing a Bad Situation from Becoming Worse

     Rule 1:Act Quickly and Decisively

     Rule 2: Put People First

     Rule 3: Be on the Scene

     Rule 4: Communicate Liberally

     When in Doubt, LetYour Training,Values, and Instincts

      GuideYou

     Summing Up

6  Crisis Resolution

  The Road to Recovery

    Move Quickly

    Gather Facts Continually

    Communicate Relentlessly

    DocumentYour Actions

    Use Project Management Techniques When Appropriate

    Be a Leader

    Declare the End of the Crisis

    Summing Up

7  Mastering the Media

  Make It Your Story

    Handle the Media with Care

    Match the Message and Media to Different Segments

  ……

8 Learning from Your Experience

Appendix A: Useful Implementation Tools

Appendix B: How to Write a Press Release

Notes

For Further Reading

Index

About the Subject Adviser

About the Writer
内容简介:
In today's volatile work environment, avoiding disaster is more important than ever. "Crisis Management" will help managers identify, manage, and prevent potential crises. Full of tips and tools on how to prepare an emergency list and how to utilize pre-crisis resources, this book will show managers how to shepherd their team from crisis to success. This is a guide no manager should be without.
作者简介:
Harvard Business Press is the book-specific division of Harvard Business School Publishing, owned by the Harvard Business School, based in Boston, MA.

The Press publishes general interest books in addition to business books. Its bestsellers Blue Ocean Strategy and The First 90 Days are widely read in management circles.

HBSP also publishes business cases which are widely known HBS cases. These cases are used by business schools across the globe for business education.

HB Press books are frequently reviewed and discussed in such publications as the New York Times, The Economist, and the Financial Times.
目录:
Introduction

Taking Stock of Potential Perils

  What Could Go Wrong?

    Sources of Potential Crises

    Identifying Potential Crises

    Prioritizing Potential Crises

    Summing Up

2  Avoiding the Avoidable

  An Ounce of Prevention...

    Prepare a Systematic Program of" Crisis Avoidance

    Heed the Signals of-Impending Crisis

    Look Be~oreYou Leap

    Don't Forget About Insurance

    Summing Up

3  Contingency Planning

  Preparing Today for Tomorrow's Problems

    Step 1: Organize a Planning Team

    Step 2:Assess the Scope of the Problem

    Step 3: Develop a Plan

    Step 4:Test the Plan

    Step 5: Keep the Plan Up-to-Date

    AreYou Ready?

    How One Company Plans and Prepares for Crises

    Summing Up

4  Crisis Recognition

  Where There's Smoke, There's Fire

    Different Warning Signals

    Why Warnings Are Often Unheeded

    Solutions

    Summing Up

5  Containment

   Preventing a Bad Situation from Becoming Worse

     Rule 1:Act Quickly and Decisively

     Rule 2: Put People First

     Rule 3: Be on the Scene

     Rule 4: Communicate Liberally

     When in Doubt, LetYour Training,Values, and Instincts

      GuideYou

     Summing Up

6  Crisis Resolution

  The Road to Recovery

    Move Quickly

    Gather Facts Continually

    Communicate Relentlessly

    DocumentYour Actions

    Use Project Management Techniques When Appropriate

    Be a Leader

    Declare the End of the Crisis

    Summing Up

7  Mastering the Media

  Make It Your Story

    Handle the Media with Care

    Match the Message and Media to Different Segments

  ……

8 Learning from Your Experience

Appendix A: Useful Implementation Tools

Appendix B: How to Write a Press Release

Notes

For Further Reading

Index

About the Subject Adviser

About the Writer

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Harvard Business Essentials: Crisis Management危机管理

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