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PleaseEveryCustomer:DeliveringStellarCustomerServiceAcrossCultures

PleaseEveryCustomer:DeliveringStellarCustomerServiceAcrossCultures

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作者: Robert Lucas 著

出版社: McGraw-HillEducation

出版时间: 2011-03

ISBN: 9780071748360

定价: 312.50

装帧: 平装

页数: 304页

正文语种: 英语

分类: 外文古旧书>英文书>童书

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

Overcome differences in language
Recognize and accommodate customer needs
Make positive first impressions
Avoid stereotypes
Gain trust
Listen “actively”
Identify crucial nonverbal cues

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service. Bob Lucas is president of Creative Presentation Resources, a creative training and products company, and founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services.
内容简介:
Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

Overcome differences in language
Recognize and accommodate customer needs
Make positive first impressions
Avoid stereotypes
Gain trust
Listen “actively”
Identify crucial nonverbal cues

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.
作者简介:
Bob Lucas is president of Creative Presentation Resources, a creative training and products company, and founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services.

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