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The Boss's Survival Guide: Workplace 911 for the Toughest Problems Today's Managers Face

作者: Bob Rosner,Allan Halcrow 著

出版社: Mcgraw-Hill

出版时间: 2009-12

版次: 2

ISBN: 9780071668088

定价: 234.60

装帧: 平装

开本: 其他

页数: 448页

正文语种: 英语

分类: 外文古旧书>英文书>经济

As a supervisor in today's highly competitive world, you must not only get more out of each employee-you must also prove your department's strategic impact on the organization. This popular, highly practical guide helps you make your department shine. The Boss's Survival Guide, Second Edition, has been updated to help you manage today's hot-button issues, such as:

Hiring and retaining the best talent

Handling layoffs and terminations

Using social networks such as Linkedln and Facebook

Managing time and dealing with stress

Keeping up with the latest changes in employment law

Maintaining your own marketability and managing your career Bob Rosner is a bestselling author and an award-winning journalist with 25 years’ experienceconsulting with Fortune 500 companies. He runs the Workplace 911 Web site and consultancy.Allan Halcrow is a consultant and the former editor-in-chief of Workforce magazine.For more information visit www.workplace911.org. Special Acknowledgments xiii
Acknowledgments xv
Chapter 1 The Forgotten Four 1
The Forgotten Four 5
Fairness 7
Flexibility 9
Leverage 11
Empathy 14
Forgotten Four Summarized 16
Do the Right Thing 17
Chapter 2 The Essential 10: A Short Course in Management 21
Surviving Tough Times: The Essential 10 22
Having a Bigger Impact at Work: The Essential 10 23
Staying Out of Jail: The Essential 10 24
Keeping Your Best People: The Essential 10 24
Chapter 3 Managing Yourself 27
Managing Up: How to Keep Your Boss Happy 28
Your Career: How to Stay Competitive in the Job Market 32
12 Questions to Measure Your Effectiveness 37
360-Degree Feedback: How to Get the Truth (and Improve Your Performance) 38
Mission, Goal Setting, and Finding Opportunities: How to Sort Out the "Where To?" of Work 42
Time Management: How to Make the Most of Every Hour 46
Stress: How to Cope with Workplace Pressure 50
Project Management: How to Stay on Top of What You Need to Do 54
Walk the Talk: How to Align What You Say and What You Do 58
Listening Skills: How to Hear What People Really Have to Say 62
Apologizing: Why Managing Often Means Having to Say You're Sorry 69
Chapter 4 Managing Performance 75
Leadership: How to Vary Your Style to Get Results 76
Managing 101: How to Be the Boss Today's Employees Need 83
Keep Employees in the Loop: How to Fill the Information Vacuum 91
Job Descriptions: How to Draft Blueprints for Results 97
Behavioral Expectations: How to Direct the How of the Job 105
The Handbook: How to Use the Rules to Your Advantage 109
Informal Recognition: Howto Keep Employees Motivated 111
Formal Recognition: How to Celebrate Milestones 118
Documenting Performance: How to Be Fair, Complete, and Legal 123
Performance Reviews: How to Keep Employees on Track 128
Personnel Files: How to Keep Your Records Useful and Legal 140
Overtime/Comp Time: How to Pay People 144
Negligent Supervision: How What You Don't Do Can Cost You 147
Training: How to Keep People Learning and Growing 151
Meetings: How to Get Things Done (Without Wasting Time) 161
Working with HR: How Human Resources Can Help You Get the Most Out of Your Team 169
Chapter 5 And Then There's Real Life 177
Conflict Management: How to Resolve Disagreements (Without Bloodshed) 178
Fear and Mistrust: How to Overcome Negative Emotions That Infect the Workplace 181
Sexual Harassment: How to Recognize and Prevent Inappropriate Behavior 184
Privacy: How to Balance the Rights of Employees and Your Company 197
Medical Problems and the FMLA: How to Help an Employee Through a Personal or Family Medical Crisis 202
Drug and Alcohol Abuse: How to Confront the Addicted Employee 210
Chapter 6 It's Not Your Father's Workplace 217
Innovation: How to Get Creative in Tough Times 218
Organizational Culture: How to Manage in Sync with Your Company's Values 222
E-mail: How to Manage Electronic Communication (and Not Let It Manage You) 228
The Internet: How to Keep an Asset from Becoming a Liability (or a Lawsuit) 234
Texts, Tweets, and the Next New Technology: How to Stay Connected (Without Losing Your Mind) 240
Virtual Employees: How to Manage the People You Can't See 245
Emotional Intelligence: How to Recognize and Use the Data in Your Emotions 250
Chapter 7 Today's Diverse Workforce 261
Cultural Values: How to Get Past Race and Ethnicity 262
The Generation Gap: How to Help Everyone Get Along (and Get Things Done) 267
Disabilities: How to Help Employees Give Their Best 276
Religion: How to Respect Established Practices 285
Sexual Orientation: How to Include the Invisible Minority 290
Parents: How to Help Employees Balance Work and Family 298
Employees Without Children: How to Reap Rewards by Recognizing Personal Lives 303
Chapter 8 Making Successful Hires 311
Sourcing Candidates: Where to Find the Right Person for the Job 312
Applications: How to Get the Basic Information You Need 325
Résumés: How to Spot the Hype and Find the Truth 329
Assessment Tools: How to Be Sure Candidates Will Fit In 334
Physicals: How to Be Sure Candidates Will Be Able to Do the Job 347
Reference Checks: How to Get the Whole Story 351
Background Checks: How to Find Out What Candidates Don't Want You to Know 356
Interviews: How to Get the Information You Need 363
Job Offers: How to Structure and Negotiate a Win-Win Package 378
Closing the Deal: How to Turn Candidates into Employees 392
First Days on the Job: How to Lay the Groundwork for Success 398
The 90-Day Review: How to Decide Whether the Employee Should Stay-Or Go 407
Chapter 9 Discipline and Termination 413
Discipline: How to Change Problem Behavior 414
Termination: How to Let People Go Fairly and Legally 420
Constructive Termination: How to Protect Yourself from Claims That People Were Forced to Quit 431
Termination Letters: How to Write a Document That Protects Your Company 433
Resignations: How to Get Closure When People Move On 436
Alternatives to Layoffs: How to Keep Top Talent (and Still Cut Costs) 440
Layoffs: How to Cut the Risk of Lawsuits 443
Postscript 447
Index 449
内容简介:
As a supervisor in today's highly competitive world, you must not only get more out of each employee-you must also prove your department's strategic impact on the organization. This popular, highly practical guide helps you make your department shine. The Boss's Survival Guide, Second Edition, has been updated to help you manage today's hot-button issues, such as:

Hiring and retaining the best talent

Handling layoffs and terminations

Using social networks such as Linkedln and Facebook

Managing time and dealing with stress

Keeping up with the latest changes in employment law

Maintaining your own marketability and managing your career
作者简介:
Bob Rosner is a bestselling author and an award-winning journalist with 25 years’ experienceconsulting with Fortune 500 companies. He runs the Workplace 911 Web site and consultancy.Allan Halcrow is a consultant and the former editor-in-chief of Workforce magazine.For more information visit www.workplace911.org.
目录:
Special Acknowledgments xiii
Acknowledgments xv
Chapter 1 The Forgotten Four 1
The Forgotten Four 5
Fairness 7
Flexibility 9
Leverage 11
Empathy 14
Forgotten Four Summarized 16
Do the Right Thing 17
Chapter 2 The Essential 10: A Short Course in Management 21
Surviving Tough Times: The Essential 10 22
Having a Bigger Impact at Work: The Essential 10 23
Staying Out of Jail: The Essential 10 24
Keeping Your Best People: The Essential 10 24
Chapter 3 Managing Yourself 27
Managing Up: How to Keep Your Boss Happy 28
Your Career: How to Stay Competitive in the Job Market 32
12 Questions to Measure Your Effectiveness 37
360-Degree Feedback: How to Get the Truth (and Improve Your Performance) 38
Mission, Goal Setting, and Finding Opportunities: How to Sort Out the "Where To?" of Work 42
Time Management: How to Make the Most of Every Hour 46
Stress: How to Cope with Workplace Pressure 50
Project Management: How to Stay on Top of What You Need to Do 54
Walk the Talk: How to Align What You Say and What You Do 58
Listening Skills: How to Hear What People Really Have to Say 62
Apologizing: Why Managing Often Means Having to Say You're Sorry 69
Chapter 4 Managing Performance 75
Leadership: How to Vary Your Style to Get Results 76
Managing 101: How to Be the Boss Today's Employees Need 83
Keep Employees in the Loop: How to Fill the Information Vacuum 91
Job Descriptions: How to Draft Blueprints for Results 97
Behavioral Expectations: How to Direct the How of the Job 105
The Handbook: How to Use the Rules to Your Advantage 109
Informal Recognition: Howto Keep Employees Motivated 111
Formal Recognition: How to Celebrate Milestones 118
Documenting Performance: How to Be Fair, Complete, and Legal 123
Performance Reviews: How to Keep Employees on Track 128
Personnel Files: How to Keep Your Records Useful and Legal 140
Overtime/Comp Time: How to Pay People 144
Negligent Supervision: How What You Don't Do Can Cost You 147
Training: How to Keep People Learning and Growing 151
Meetings: How to Get Things Done (Without Wasting Time) 161
Working with HR: How Human Resources Can Help You Get the Most Out of Your Team 169
Chapter 5 And Then There's Real Life 177
Conflict Management: How to Resolve Disagreements (Without Bloodshed) 178
Fear and Mistrust: How to Overcome Negative Emotions That Infect the Workplace 181
Sexual Harassment: How to Recognize and Prevent Inappropriate Behavior 184
Privacy: How to Balance the Rights of Employees and Your Company 197
Medical Problems and the FMLA: How to Help an Employee Through a Personal or Family Medical Crisis 202
Drug and Alcohol Abuse: How to Confront the Addicted Employee 210
Chapter 6 It's Not Your Father's Workplace 217
Innovation: How to Get Creative in Tough Times 218
Organizational Culture: How to Manage in Sync with Your Company's Values 222
E-mail: How to Manage Electronic Communication (and Not Let It Manage You) 228
The Internet: How to Keep an Asset from Becoming a Liability (or a Lawsuit) 234
Texts, Tweets, and the Next New Technology: How to Stay Connected (Without Losing Your Mind) 240
Virtual Employees: How to Manage the People You Can't See 245
Emotional Intelligence: How to Recognize and Use the Data in Your Emotions 250
Chapter 7 Today's Diverse Workforce 261
Cultural Values: How to Get Past Race and Ethnicity 262
The Generation Gap: How to Help Everyone Get Along (and Get Things Done) 267
Disabilities: How to Help Employees Give Their Best 276
Religion: How to Respect Established Practices 285
Sexual Orientation: How to Include the Invisible Minority 290
Parents: How to Help Employees Balance Work and Family 298
Employees Without Children: How to Reap Rewards by Recognizing Personal Lives 303
Chapter 8 Making Successful Hires 311
Sourcing Candidates: Where to Find the Right Person for the Job 312
Applications: How to Get the Basic Information You Need 325
Résumés: How to Spot the Hype and Find the Truth 329
Assessment Tools: How to Be Sure Candidates Will Fit In 334
Physicals: How to Be Sure Candidates Will Be Able to Do the Job 347
Reference Checks: How to Get the Whole Story 351
Background Checks: How to Find Out What Candidates Don't Want You to Know 356
Interviews: How to Get the Information You Need 363
Job Offers: How to Structure and Negotiate a Win-Win Package 378
Closing the Deal: How to Turn Candidates into Employees 392
First Days on the Job: How to Lay the Groundwork for Success 398
The 90-Day Review: How to Decide Whether the Employee Should Stay-Or Go 407
Chapter 9 Discipline and Termination 413
Discipline: How to Change Problem Behavior 414
Termination: How to Let People Go Fairly and Legally 420
Constructive Termination: How to Protect Yourself from Claims That People Were Forced to Quit 431
Termination Letters: How to Write a Document That Protects Your Company 433
Resignations: How to Get Closure When People Move On 436
Alternatives to Layoffs: How to Keep Top Talent (and Still Cut Costs) 440
Layoffs: How to Cut the Risk of Lawsuits 443
Postscript 447
Index 449

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The Boss's Survival Guide: Workplace 911 for the Toughest Problems Today's Managers Face

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