12

作者: Rodd Wagner 著

出版社: HarperCollins UK

出版时间: 2007-03

版次: 1

ISBN: 9781595629982

定价: 224.00

装帧: 精装

开本: 16开

纸张: 胶版纸

页数: 235页

分类: 外文古旧书>英文书>经济

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　　"12: The Elements of Great Managing" is the long-awaitedsequel to the 1999 runaway bestseller "First, Break All the Rules."Grounded in Gallup's 10 million employee and manager interviewsspanning 114 countries, "12 "follows great managers as they harnessemployee engagement to turn around a failing call center, save astruggling hotel, improve patient care in a hospital, maintainproduction through power outages, and successfully face a host ofother challenges in settings around the world.Authors Rodd Wagnerand James K. Harter weave the latest Gallup insights with recentdiscoveries in the fields of neuroscience, game theory, psychology,sociology, and economics. Written for managers and employees ofcompanies large and small, "12" explains what every company needsto know about creating and sustaining employee engagement 　　Rodd Wagner is a principal of The Gallup Organization. AtGallup, Wagner interprets employee engagement and businessperformance data for numerous Fortune 500 companies. He holds anM.B.A. from the University of Utah Graduate School of Business.Wagner, his wife, Nora, and their three children live nearMinneapolis, Minnesota.James K. Harter, PH.D. is chief scientistfor The Gallup Organization's international workplace managementpractice. Some of his research has been popularized in the businessbestsellers First, Break All the Rules and How Full Is Your Bucket?Harter has worked for The Gallup Organization since 1985, and livesin Omaha, Nebraska, with his wife, RaLinda, and their two sons. INTRODUCTION:

The Value of Employee Engagement

THE FIRST ELEMENT:

Knowing What's Expected

THE SECOND ELEMENT:

Materials and Equipment

THE THIRD ELEMENT:

The Opportunity to Do What I Do Best

THE FOURTH ELEMENT:

Recognition and Praise

THE FIFTH ELEMENT:

Someone at Work Cares About Me as a Person

THE SIXTH ELEMENT:

Someone at Work Encourages My Development

THE SEVENTH ELEMENT:

My Opinions Seem to Count

THE EIGHTH ELEMENT:

A Connection With the Mission of the Company

THe NINTH ELEMENT:

Coworkers Committed to Doing Quality Work

THE TENTH ELEMENT

A Best Friend at Work

THE ELEVENTH ELEMENT:

Talking About Progress

THE TWELFTH ELEMENT:

Opportunities to Learn and Grow

AN ELEMENT UNTO ITSELF:

The Problem of Pay

What Great Managers Need

A FINAL NOTE:

The Heart of Great Managing

Source Notes
内容简介:
　　"12: The Elements of Great Managing" is the long-awaitedsequel to the 1999 runaway bestseller "First, Break All the Rules."Grounded in Gallup's 10 million employee and manager interviewsspanning 114 countries, "12 "follows great managers as they harnessemployee engagement to turn around a failing call center, save astruggling hotel, improve patient care in a hospital, maintainproduction through power outages, and successfully face a host ofother challenges in settings around the world.Authors Rodd Wagnerand James K. Harter weave the latest Gallup insights with recentdiscoveries in the fields of neuroscience, game theory, psychology,sociology, and economics. Written for managers and employees ofcompanies large and small, "12" explains what every company needsto know about creating and sustaining employee engagement
作者简介:
　　Rodd Wagner is a principal of The Gallup Organization. AtGallup, Wagner interprets employee engagement and businessperformance data for numerous Fortune 500 companies. He holds anM.B.A. from the University of Utah Graduate School of Business.Wagner, his wife, Nora, and their three children live nearMinneapolis, Minnesota.James K. Harter, PH.D. is chief scientistfor The Gallup Organization's international workplace managementpractice. Some of his research has been popularized in the businessbestsellers First, Break All the Rules and How Full Is Your Bucket?Harter has worked for The Gallup Organization since 1985, and livesin Omaha, Nebraska, with his wife, RaLinda, and their two sons.
目录:
INTRODUCTION:

The Value of Employee Engagement

THE FIRST ELEMENT:

Knowing What's Expected

THE SECOND ELEMENT:

Materials and Equipment

THE THIRD ELEMENT:

The Opportunity to Do What I Do Best

THE FOURTH ELEMENT:

Recognition and Praise

THE FIFTH ELEMENT:

Someone at Work Cares About Me as a Person

THE SIXTH ELEMENT:

Someone at Work Encourages My Development

THE SEVENTH ELEMENT:

My Opinions Seem to Count

THE EIGHTH ELEMENT:

A Connection With the Mission of the Company

THe NINTH ELEMENT:

Coworkers Committed to Doing Quality Work

THE TENTH ELEMENT

A Best Friend at Work

THE ELEVENTH ELEMENT:

Talking About Progress

THE TWELFTH ELEMENT:

Opportunities to Learn and Grow

AN ELEMENT UNTO ITSELF:

The Problem of Pay

What Great Managers Need

A FINAL NOTE:

The Heart of Great Managing

Source Notes

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12

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