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Dealing With People You Can't Stand

Dealing With People You Can't Stand

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作者: Rick （里克·布林克曼）著 , Rick Kirschner （里克·科斯纳）著

出版社: McGraw-Hill

出版时间: 2002-02

版次: 1

ISBN: 9780071379441

定价: 157.00

装帧: 平装

开本: 其他

纸张: 胶版纸

页数: 224页

正文语种: 英语

丛书: 自我塑造系列

分类: 外文古旧书>英文书>哲学心理学

6人买过

The international bestseller----more than 500,000 copies sold!With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.Bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, by fax, phone, email and in cyberspace. Softcover. Dr.RickBrinkmanandDr.RickKirschnerarenaturopathicphysicians,professionalspeakers,andtrainers,andthecoauthorsofthebestsellingaudioandvideotapesHowtoDealwithDifficultPeople,whichhavesoldmorethan300,000copies.Since1980,theyhavesharedtheirinsightswithaudiencesacrossthenationandaroundtheworldthroughtheircompany,R&RProductions. Acknowledgments

Introduction

Part1.Getting to Know the People You Can`t Stand

  1.The 10Most Unwanted List

  2.The Lens of Understanding

  3.The Road to Hell Is Paved with Good Intentions

Part2. Surviving through Skillful Communication

  4.From Conflict to Cooperation

  5.Listen to Understand

  6.Reach a Deeper Understanding

  7.Speak to Be Understood

  8.Get What You Project and Expect

Part 3.Bringing Out the Best in people at Their Worst

  9. The tank

  10. The sniper

  11.The Know-It-All

  12.The think-they-know-it-all

  13.The Grenade

  14.The Yes Person

  15.The Maybe person

  16.The Nothing Person

  17.The No Person

  18.The Whiner

  19.What if people Can`t stand you?

Part4.Communication in a Digital Age

  20.Communication  and the Challente of Technology

  21.The Eight Ounces of Prevention in Phone Communication

  22.The Eight Ounces of Prevention in E-MailCommunication

Afterword

Appendix:How TO Change Your Attitude
内容简介:
The international bestseller----more than 500,000 copies sold!With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.Bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, by fax, phone, email and in cyberspace. Softcover.
作者简介:
Dr.RickBrinkmanandDr.RickKirschnerarenaturopathicphysicians,professionalspeakers,andtrainers,andthecoauthorsofthebestsellingaudioandvideotapesHowtoDealwithDifficultPeople,whichhavesoldmorethan300,000copies.Since1980,theyhavesharedtheirinsightswithaudiencesacrossthenationandaroundtheworldthroughtheircompany,R&RProductions.
目录:
Acknowledgments

Introduction

Part1.Getting to Know the People You Can`t Stand

  1.The 10Most Unwanted List

  2.The Lens of Understanding

  3.The Road to Hell Is Paved with Good Intentions

Part2. Surviving through Skillful Communication

  4.From Conflict to Cooperation

  5.Listen to Understand

  6.Reach a Deeper Understanding

  7.Speak to Be Understood

  8.Get What You Project and Expect

Part 3.Bringing Out the Best in people at Their Worst

  9. The tank

  10. The sniper

  11.The Know-It-All

  12.The think-they-know-it-all

  13.The Grenade

  14.The Yes Person

  15.The Maybe person

  16.The Nothing Person

  17.The No Person

  18.The Whiner

  19.What if people Can`t stand you?

Part4.Communication in a Digital Age

  20.Communication  and the Challente of Technology

  21.The Eight Ounces of Prevention in Phone Communication

  22.The Eight Ounces of Prevention in E-MailCommunication

Afterword

Appendix:How TO Change Your Attitude

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Dealing With People You Can't Stand

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Dealing with People You Can't Stand. How to Bring Out the Be 9780071379441

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst 英文原版-《与你难以相处的人打交道:如何在他们最糟糕的时候发掘他们最好的一面》（2002版）瑞克·布林克曼（Rick Brinkman）博士和瑞克·科斯纳（Rick Kirschner）博士是美国畅销书作家，自然疗法医师，专业演讲者和培训师。布林克曼著有《设计你的人生》《爱你的客户》，经常为政府机构及世界500强企业培训，内容包括领导力、时间管理、团队合作等热门课程。科斯纳著有《如何受欢迎：在商界和在人生中获得更好人际关系的秘密》等多部全球性畅销书。

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