The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They

The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They

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作者: Morgan , Jacob , Goldsmith , Marshall

出版社: Wiley

出版时间: 2017-03

ISBN: 9781119321620

页数: 304页

分类: 外文古旧书>英文书>经济

Culture + technology + physical space = employee experience
   If you want engaged employees, then focus on employee experience
   Employee experiences are the cause, engaged employees are the effect
   Is everything we know about employee engagement wrong?
   Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, attract and retain top talent, drive employee engagement, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce.
   Backed by an extensive research project that looked at over 150 studies and articles, featured extensive executive interviews, and analyzed over 200 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work.
   Readers will learn:
  The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world\'s leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience And much more!

  There is no question that engaged employees perform better, aspire higher, and achieve more, but you can\'t create employee engagement without designing employee experiences first. It\'s time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.,
内容简介:
Culture + technology + physical space = employee experience
   If you want engaged employees, then focus on employee experience
   Employee experiences are the cause, engaged employees are the effect
   Is everything we know about employee engagement wrong?
   Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, attract and retain top talent, drive employee engagement, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce.
   Backed by an extensive research project that looked at over 150 studies and articles, featured extensive executive interviews, and analyzed over 200 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work.
   Readers will learn:
  The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world\'s leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience And much more!

  There is no question that engaged employees perform better, aspire higher, and achieve more, but you can\'t create employee engagement without designing employee experiences first. It\'s time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.,

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