Managing the Training Function For Bottom Line Results: Tools, Models and Best Practices

作者: Jean Barbazette 著

出版社: Wiley

出版时间: 2007-11

版次: 1

ISBN: 9780787982430

定价: 356.00

装帧: 平装

开本: 其他

纸张: 其他

页数: 416页

正文语种: 英语

分类: 外文古旧书>英文书>经济

1人买过

Thisbookpresentstimesavingstrategies,tactics,andahostofjobaidstogetthebestresultfromthecorporatelearningfunction.Itwillservebothasamust–have?referencetoolandasapracticalsurvivalguidefor?workplacelearningprofessionalswhofaceuniquechallengesinaccomplishingtheirresponsibilities.?Severalstrategiesandtacticsareofferedtoorganizetherolesandresponsibilitiesofthetrainingfunction.There′s?authoritativeadvice,too,?for?managingthefunctionincluding?staffmanagement,communicatingexpectations,settingthelearningagenda,coachingsubjectmatterexperts,hiringconsultantsandvendors,managingcontent,workingwithlearningportals,settingupandmanagingalearningresourcecenter,marketing?and?buildinginternal?supportfortraining,andintegratinglearningintothebusiness. JeanBarbazetteisthepresidentofTheTrainingClinic,atrainingandconsultingfirmshefoundedin1977.HercompanyfocusesontrainingtrainersthroughouttheUnitedStatesformajorprofit,non-profit,andgovernmentorganizations.TheTrainingClinichasthreeinternationallicenseesintheNetherlands,Hungary,andColombia.PriorbooksincludeTheArtofGreatTrainingDelivery,SuccessfulNewEmployeeOrientation(2nded.),InstantCaseStudies,TheTrainer'sJourneytoCompetence,andTrainingNeedsAssessment,allfromPfeiffer,andTheTrainer'sSupportHandbookfromMcGraw-Hill.SheisafrequentcontributortoASTDTraining&DevelopmentSourcebooks,McGraw-HillTraining&PerformanceSourcebooks,andPfeifferAnnuals. CaseStudies,Tools,andExhibits.ContentsoftheCD-ROM.Acknowledgments.Introduction.Chapter1:TrainingFunctionSystemsAudit.DefineaTrainingFunction.Clarifywhichrolesandresponsibilitiesapplytotenkeyareasyourcurrentfunction.Benchmarkmajoractivitiesperformedbytrainingmanagersandgenerateareportcardscoreforthetrainingfunction.Identifyperformancegapsandtargetpartsofthisbookthatwillbeofgreatesthelpindevelopingthetrainingmanager'sskills.Learnhowoneorganizationusedthetrainingdepartmentsystemsaudittoimproveitsoperation.Chapter2:PrioritizeTrainingResponsibilities.IdentifyKeyDutiesandResponsibilitiesfortheTrainingFunction.DevelopPrioritiesConsistentwiththeBusinessPlan.LinkAssessmentstoVision,Mission,andBusinessPlan.DevelopaTrainingDepartment"MissionStatement".AnticipateFutureNeedsandUseShort-TermandLong-TermPlanning.DevelopYourOwnJobDescription.Prepare,Monitor,andModifyaBudget.EnsureLegal,Ethical,andRegulatoryCompliance.ParticipateinOutsideProfessionalOrganizations.KeepUp-to-DatewithTrainingTrends.Chapter3:ThePerformanceConsultingApproachtoManagingaTrainingFunction.WhataPerformanceConsultingApproachIs.BenefitsofaPerformanceConsultingApproach.PerformanceConsultingRoles,MultipleRolesofaTrainer.PerformanceConsultingRoleChoices.Eight-StepPerformanceConsultingProcess.StrategiesinTransitioningtoaPerformanceConsultingApproach.Chapter4:GainSupportfortheTrainingFunction.IdentifytheBenefitsofBuildingaPartnershipBetweenManagers/SupervisorsandtheTrainingFunction.IdentifyTacticstoBuildthePartnershipBeforePerformanceInterventions.IdentifyTacticstoBuildthePartnershipDuringPerformanceInterventions.IdentifyTacticstoBuildthePartnershipFollowingPerformanceInterventions.AFinalStrategy.Chapter5:ProjectManagementSkillsforTrainingManagers.ProjectManagementandtheEight-StepConsultingProcessInitiateaProjectbyAssessingtheNeedtoCreateaProjectTeamandGainAuthorization.PlantheProject.UseProjectManagementToolsAppropriatelytoExecutetheProject.UseProjectManagementToolstoControltheProject.CloseProjectsAppropriately.Chapter6:SelectTrainingProgramsandPackages.IdentifyEssentialElementsoftheBuyingProcess.WriteaRequestforProposal(RFP).IdentifyExternalResources.SetCriteriatoReviewTrainingProgramProposals.DetermineLessonsLearnedfromPurchasingPitfalls.Chapter7:HowtoHireaConsultantorExternalTrainer.SelectaConsultantorExternalTrainer.FindtheRightKindofConsultingHelp.InterviewaConsultant.MonitortheConsultant'sWork.Chapter8:HowtoManageaTrainingStaff.MakeStaffingChoices.SelectInternalTrainers.GiveFeedbacktoInternalTrainers.ImproveInternalTrainerSkills.UseDifferentTypesofTrainingMethodologies.UseaVarietyofTrainerRoles.MaintainCourses.DevelopaLeader'sGuide.UseCompetenciestoSupervise,Coach,andDevelopTrainersandCourseDesigners.AppreciatetheBenefitsofCertificationPrograms.Chapter9:SelectandCoachSubject-MatterExpertsasInternalTrainers.SelectSubject-MatterExpertsasInternalTrainers.EstablishanInternalTrainerSelectionProcess.Chapter10:SuccessfulStrategiesforMarketingTrainingInternally.DefineMarketing.IdentifySuccessfulTechniquestoMarkettheTrainingFunction.CreateaPartnershipwithSupervisorstoAvoid"NoShows"atTrainingEvents.Chapter11:PublicizeTrainingEvents.PublicizeaVarietyofTrainingServices.PrepareTrainingAnnouncements,CourseCatalogues,andBrochures.WriteTrainingAnnouncements.PublicizeTrainingResults.UseRecognitionTools.BrownBagSeminars.DecideHowOftentoMaintaintheWebsite.Chapter12:SmoothlyAdministerTrainingEvents.PlanTrainingEvents.SchedulingTrainingEvents.WorkshopRegistrationProcess.CommonFeaturesofSoftware.WorkshopConfirmationProcess.FinalWorkshopPreparation.WorkshopFollow-Up.Chapter13:SetUpOff-SiteTrainingEvents.NegotiateandCoordinatewithHotelsforOff-SiteMeetingRooms.MakeTravelArrangementsforInstructorsandTrainingParticipants.Chapter14:SetUpandRunaCorporateResourceCenter.MaintainaCorporateLibraryandResourceCenter.PurchaseAudiovisualEquipment.MaintainEquipmentandInventory.OrderTrainingMaterialsandSupplies.ProduceAudiovisualandWrittenMaterials.MonitorTuitionReimbursementPrograms.AppendixA:Bibliography.AppendixB:TrainingResources.AppendixC:FiveStepsofAdultLearning.
内容简介:
Thisbookpresentstimesavingstrategies,tactics,andahostofjobaidstogetthebestresultfromthecorporatelearningfunction.Itwillservebothasamust–have?referencetoolandasapracticalsurvivalguidefor?workplacelearningprofessionalswhofaceuniquechallengesinaccomplishingtheirresponsibilities.?Severalstrategiesandtacticsareofferedtoorganizetherolesandresponsibilitiesofthetrainingfunction.There′s?authoritativeadvice,too,?for?managingthefunctionincluding?staffmanagement,communicatingexpectations,settingthelearningagenda,coachingsubjectmatterexperts,hiringconsultantsandvendors,managingcontent,workingwithlearningportals,settingupandmanagingalearningresourcecenter,marketing?and?buildinginternal?supportfortraining,andintegratinglearningintothebusiness.
作者简介:
JeanBarbazetteisthepresidentofTheTrainingClinic,atrainingandconsultingfirmshefoundedin1977.HercompanyfocusesontrainingtrainersthroughouttheUnitedStatesformajorprofit,non-profit,andgovernmentorganizations.TheTrainingClinichasthreeinternationallicenseesintheNetherlands,Hungary,andColombia.PriorbooksincludeTheArtofGreatTrainingDelivery,SuccessfulNewEmployeeOrientation(2nded.),InstantCaseStudies,TheTrainer'sJourneytoCompetence,andTrainingNeedsAssessment,allfromPfeiffer,andTheTrainer'sSupportHandbookfromMcGraw-Hill.SheisafrequentcontributortoASTDTraining&DevelopmentSourcebooks,McGraw-HillTraining&PerformanceSourcebooks,andPfeifferAnnuals.
目录:
CaseStudies,Tools,andExhibits.ContentsoftheCD-ROM.Acknowledgments.Introduction.Chapter1:TrainingFunctionSystemsAudit.DefineaTrainingFunction.Clarifywhichrolesandresponsibilitiesapplytotenkeyareasyourcurrentfunction.Benchmarkmajoractivitiesperformedbytrainingmanagersandgenerateareportcardscoreforthetrainingfunction.Identifyperformancegapsandtargetpartsofthisbookthatwillbeofgreatesthelpindevelopingthetrainingmanager'sskills.Learnhowoneorganizationusedthetrainingdepartmentsystemsaudittoimproveitsoperation.Chapter2:PrioritizeTrainingResponsibilities.IdentifyKeyDutiesandResponsibilitiesfortheTrainingFunction.DevelopPrioritiesConsistentwiththeBusinessPlan.LinkAssessmentstoVision,Mission,andBusinessPlan.DevelopaTrainingDepartment"MissionStatement".AnticipateFutureNeedsandUseShort-TermandLong-TermPlanning.DevelopYourOwnJobDescription.Prepare,Monitor,andModifyaBudget.EnsureLegal,Ethical,andRegulatoryCompliance.ParticipateinOutsideProfessionalOrganizations.KeepUp-to-DatewithTrainingTrends.Chapter3:ThePerformanceConsultingApproachtoManagingaTrainingFunction.WhataPerformanceConsultingApproachIs.BenefitsofaPerformanceConsultingApproach.PerformanceConsultingRoles,MultipleRolesofaTrainer.PerformanceConsultingRoleChoices.Eight-StepPerformanceConsultingProcess.StrategiesinTransitioningtoaPerformanceConsultingApproach.Chapter4:GainSupportfortheTrainingFunction.IdentifytheBenefitsofBuildingaPartnershipBetweenManagers/SupervisorsandtheTrainingFunction.IdentifyTacticstoBuildthePartnershipBeforePerformanceInterventions.IdentifyTacticstoBuildthePartnershipDuringPerformanceInterventions.IdentifyTacticstoBuildthePartnershipFollowingPerformanceInterventions.AFinalStrategy.Chapter5:ProjectManagementSkillsforTrainingManagers.ProjectManagementandtheEight-StepConsultingProcessInitiateaProjectbyAssessingtheNeedtoCreateaProjectTeamandGainAuthorization.PlantheProject.UseProjectManagementToolsAppropriatelytoExecutetheProject.UseProjectManagementToolstoControltheProject.CloseProjectsAppropriately.Chapter6:SelectTrainingProgramsandPackages.IdentifyEssentialElementsoftheBuyingProcess.WriteaRequestforProposal(RFP).IdentifyExternalResources.SetCriteriatoReviewTrainingProgramProposals.DetermineLessonsLearnedfromPurchasingPitfalls.Chapter7:HowtoHireaConsultantorExternalTrainer.SelectaConsultantorExternalTrainer.FindtheRightKindofConsultingHelp.InterviewaConsultant.MonitortheConsultant'sWork.Chapter8:HowtoManageaTrainingStaff.MakeStaffingChoices.SelectInternalTrainers.GiveFeedbacktoInternalTrainers.ImproveInternalTrainerSkills.UseDifferentTypesofTrainingMethodologies.UseaVarietyofTrainerRoles.MaintainCourses.DevelopaLeader'sGuide.UseCompetenciestoSupervise,Coach,andDevelopTrainersandCourseDesigners.AppreciatetheBenefitsofCertificationPrograms.Chapter9:SelectandCoachSubject-MatterExpertsasInternalTrainers.SelectSubject-MatterExpertsasInternalTrainers.EstablishanInternalTrainerSelectionProcess.Chapter10:SuccessfulStrategiesforMarketingTrainingInternally.DefineMarketing.IdentifySuccessfulTechniquestoMarkettheTrainingFunction.CreateaPartnershipwithSupervisorstoAvoid"NoShows"atTrainingEvents.Chapter11:PublicizeTrainingEvents.PublicizeaVarietyofTrainingServices.PrepareTrainingAnnouncements,CourseCatalogues,andBrochures.WriteTrainingAnnouncements.PublicizeTrainingResults.UseRecognitionTools.BrownBagSeminars.DecideHowOftentoMaintaintheWebsite.Chapter12:SmoothlyAdministerTrainingEvents.PlanTrainingEvents.SchedulingTrainingEvents.WorkshopRegistrationProcess.CommonFeaturesofSoftware.WorkshopConfirmationProcess.FinalWorkshopPreparation.WorkshopFollow-Up.Chapter13:SetUpOff-SiteTrainingEvents.NegotiateandCoordinatewithHotelsforOff-SiteMeetingRooms.MakeTravelArrangementsforInstructorsandTrainingParticipants.Chapter14:SetUpandRunaCorporateResourceCenter.MaintainaCorporateLibraryandResourceCenter.PurchaseAudiovisualEquipment.MaintainEquipmentandInventory.OrderTrainingMaterialsandSupplies.ProduceAudiovisualandWrittenMaterials.MonitorTuitionReimbursementPrograms.AppendixA:Bibliography.AppendixB:TrainingResources.AppendixC:FiveStepsofAdultLearning.

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Managing the Training Function For Bottom Line Results: Tools, Models and Best Practices

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