Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back

Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back
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作者: ,
出版社: Mcgraw-Hill
2008-06
ISBN: 9781601630131
定价: 128.10
装帧: 平装
页数: 160页
正文语种: 英语
  • As most corporate giants and small businesses alike have realized, service-both online and off-is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.
     
    Customer Service In An Instant will help the reader learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions they can take to increase customer loyalty and retention, and ... Karen Leland is a partner in Sterling Consulting Group and coauthor with Keith Bailey of the best-selling Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a familiar face in the media and has been interviewed by Time, Newsweek, Ladies Home Journal, Women's Day, CBS, and Oprah. She lives in San Rafael, California.

    Keith Bailey is a partner in Sterling Consulting Group. His consulting clients include Microsoft, AT&T, Johnson and Johnson, and Lufthansa. He has been interviewed by Fortune, Entrepreneur, Inc. magazine, and CNN. He lives in Mill Valley, California.
  • 内容简介:
    As most corporate giants and small businesses alike have realized, service-both online and off-is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.
     
    Customer Service In An Instant will help the reader learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions they can take to increase customer loyalty and retention, and ...
  • 作者简介:
    Karen Leland is a partner in Sterling Consulting Group and coauthor with Keith Bailey of the best-selling Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a familiar face in the media and has been interviewed by Time, Newsweek, Ladies Home Journal, Women's Day, CBS, and Oprah. She lives in San Rafael, California.

    Keith Bailey is a partner in Sterling Consulting Group. His consulting clients include Microsoft, AT&T, Johnson and Johnson, and Lufthansa. He has been interviewed by Fortune, Entrepreneur, Inc. magazine, and CNN. He lives in Mill Valley, California.
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