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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

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作者: Ben Benjamin 著 , Amy Yeager 著 , Anita Simon 著

出版社: McGraw-Hill Education

出版时间: 2012-02

版次: 1

ISBN: 9780071769969

定价: 203.90

装帧: 平装

页数: 256页

正文语种: 英语

分类: 外文古旧书>英文书>童书

Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS

Learn to recognize an ineffective communication pattern the instant it occurs

ACTION

Use specific new strategies to turn the conversation in a better direction

PRACTICE

Engage in repeated, structured practice to turn those actions into new habits
内容简介:
Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS

Learn to recognize an ineffective communication pattern the instant it occurs

ACTION

Use specific new strategies to turn the conversation in a better direction

PRACTICE

Engage in repeated, structured practice to turn those actions into new habits

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英文原版书籍 Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns 对话转换：识别并克服 6 种最具破坏性的沟通模式

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