驱动变革 Driving Change

驱动变革 Driving Change

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作者: Mike Brewster

出版社: Oversea Publishing House

出版时间: 2007-01

版次: 1

ISBN: 9781401309077

定价: 169.00

装帧: 平装

开本: 16开

纸张: 胶版纸

页数: 289页

分类: 外文古旧书>英文书>经济

　　For the first time ever, one of the "World's Most Admired" companies opens its doors for a fascinating, lively, and most of all instructive look at how it does businessWe see them everywhere -- those brown trucks with the golden logo, the drivers delivering their share of 14 million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in America, known as much for its innovative practices as its skill in creating satisfied customers and employees.Just in time for the company's hundredth anniversary, UPS has allowed authors Mike Brewster and Fred Dalzell unprecedented access to their facilities, their workers, and their history -- including their mistakes. What emerges are clear-cut lessons from which any business can benefit. Driving Change is an enlightening, absorbing, and dynamic account of a company at the very fulcrum of global commerce. Acknowledgments

Prologue: On the Road with UPS

1 The "Big Idea": Culture as Competitive Advantage

2 Constructive Dissatisfaction and the Quest for Continuous Improvement

3 A Common and Uncommon Carrier: Accomplishing Transformation

4 Rising to the FedEx Challenge: Building an Airline

5 Beyond the Golden Link: Going International

6 Creating a Truly Global Business

7 The Technology Company That Delivers Packages

8 The Ownership Company

9 Synchronizing Global Commerce, One Supply Chain at a Time

10 One Company, One-to-One

Epilogue: Revealing the "Secret Sauce" at UPS
内容简介:
　　For the first time ever, one of the "World's Most Admired" companies opens its doors for a fascinating, lively, and most of all instructive look at how it does businessWe see them everywhere -- those brown trucks with the golden logo, the drivers delivering their share of 14 million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in America, known as much for its innovative practices as its skill in creating satisfied customers and employees.Just in time for the company's hundredth anniversary, UPS has allowed authors Mike Brewster and Fred Dalzell unprecedented access to their facilities, their workers, and their history -- including their mistakes. What emerges are clear-cut lessons from which any business can benefit. Driving Change is an enlightening, absorbing, and dynamic account of a company at the very fulcrum of global commerce.
目录:
Acknowledgments

Prologue: On the Road with UPS

1 The "Big Idea": Culture as Competitive Advantage

2 Constructive Dissatisfaction and the Quest for Continuous Improvement

3 A Common and Uncommon Carrier: Accomplishing Transformation

4 Rising to the FedEx Challenge: Building an Airline

5 Beyond the Golden Link: Going International

6 Creating a Truly Global Business

7 The Technology Company That Delivers Packages

8 The Ownership Company

9 Synchronizing Global Commerce, One Supply Chain at a Time

10 One Company, One-to-One

Epilogue: Revealing the "Secret Sauce" at UPS

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