跨文化商务交际:Intercultural Business Communication

跨文化商务交际:Intercultural Business Communication
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作者:
2005-09
版次: 1
ISBN: 9787040172287
定价: 34.90
装帧: 平装
开本: 16开
纸张: 胶版纸
页数: 404页
字数: 630千字
正文语种: 简体中文
原版书名: 窦卫霖
分类: 哲学心理学
18人买过
  • 21世纪的中国,国际合作日益频繁也更加广泛,对参与国际商务交往人员的跨文化交际能力也提出了更高的要求。培养和提高跨文化交际能力成为英语教学的重要内容。

    本书共10章,第1至4章以跨文化交际学的基本理论为框架,阐述交际与文化的关系、文化价值观对跨文化商务交际的影响,介绍文化差异在言语和非言语方面的表现。第5至10章运用跨文化交际学理论具体分析重要商务实践活动中的文化差异,即跨文化商务写作、礼仪、谈判、营销、伦理和企业文化。

    教材特色;

    ▲跨文化交际理伦与商务交往实践相结合

    ▲国际商务文化与中国文化相结合

    ▲通过幕例学习培养学生的跨文化交际能力

    ▲每章有学习目标和中文边注,配有图表 Chapter1Communication:AnInterculturalPerspective

    I.BasicsofHumanCommunication

    1.NeedsandPurposesforCommunication

    2.DefinitionofCommunication

    3.TheScopeandClassificationofCommunication

    4.TheProcessofCommunication

    5.CharacteristicsofCommunication

    II.AReviewofInterculturalCommunicationStudy

    1.InterculturalCommunicationStudyintheU.S.

    2.InterculturalCommunicationStudyinChina

    3.TheMultidisciplinaryNatureofInterculturalCommunicationStudy

    III.AReviewofInterculturalBusinessCommunication

    1.TheResearchofInterculturalBusinessCommunication

    2.TheImportanceofLearningInterculturalBusinessCommunication

    3.TheComplexityinLearningInterculturalBusinessCommunication



    Chapter2UnderstandingCulturesandTheirValues

    I.TheNatureofCulture

    1.DefinitionsofCulture

    2.IngredientsofCulture

    3.CharacteristicsofCulture

    II.TheBasicsofCulturalValues

    1.DefinitionofValue

    2.ValuesFormtheCoreofCulture

    3.PrioritiesofCulturalValues

    III.UnderstandingCulturalPatterns

    1.KluckhohnandStrodtbecksValueOrientations

    2.Hofstede-BondsValueDimensions

    3.TrompenaarsValueDimensions

    4.SchwartzsValueInventory

    5.HallsHigh-andLow-contextOrientation



    Chapter3ComprehendingVerbalCommunication

    I.TheRelationBetweenlanguageandCulture

    1.TheInfluenceofCultureonLanguage

    2.TheInfluenceofLanguageonCulture

    II.CulturalImpactonLanguageatVariousLevels

    1.MeaningsofWords

    2.SociolinguisticRules

    3.AnalysisofSpeechActs

    4.DiscoursePatterns

    5.VerbalStyles



    Chapter4PerceivingNonverbalCommunication

    I.TheBasicsofNonverbalCommunication

    1.DefiningNonverbalCommunication

    2.TheImportanceofNonverbalCommunication

    3.FunctionsofNonverbalCommunication

    II.CulturalImpactonNonverbalCommunication

    1.BodyMovement

    2.EyeContact

    3.Touch

    4.Smell

    5.Paralanguage

    6.SpatialLanguage

    7.TemporalLanguage



    Chapter5InterculturalBusinessWriting

    I.TheImportanceofWritinginInterculturalBusinessCommunication

    II.CulturalConsiderationinPlanningBusinessMessages

    1.DefiningPurpose

    2.AnalyzingInterculturalAudiences

    3.SelectingaChannelandMedium

    III.CulturalConsiderationinOrganizingBusinessMessages

    1.OrganizingRoutine,Good-news,andGoodwillMessages

    2.OrganizingBad-newsMessages

    3.OrganizingPersuasiveMessages

    4.OrganizingReports

    5.OrganizingEmploymentMessages

    IV.CulturalDifferencesinFormatandLayoutofBusinessLetters



    Chapter6InterculturalBusinessEtiquetteandProtocol

    I.TheImportanceofAppropriateEtiquetteandProtocol

    II.DefiningBusinessEtiquetteandProtocol

    III.CulturalDifferencesinBusinessEtiquetteandProtocol

    1.InitialBusinessRelationships

    2.SocialEntertainment

    3.Gift-givingEtiquette

    4.BusinessDress

    5.BusinessScheduling

    6.TheUseofHumor

    Chapter7InterculturalBusinessNegotiation

    I.DefiningInterculturalNegotiation

    II.InterculturalNegotiationVariables

    1.FactorsInfluencingBusinessNegotiation

    2.AnalysisofInterculturalNegotiationVariables

    III.InterculturalNegotiationModelsandStyles

    1.InterculturalNegotiationModels

    2.InterculturalNegotiationStyles

    IV.InterculturalNegotiationStrategiesandGuidelines

    1.InterculturalNegotiationStrategies

    2.InterculturalNegotiationGuidelines



    Chapter8InterculturalMarketingCommunication

    I.ACulturalApproachtoInternationalMarketing

    1.Marketing:BorrowedConceptsandPracticos

    2.MarketingasanExchangeandCommunicationProcess

    II.CulturalInfluenceonSelectedAspectsofMarketingand

    Advertising

    1.VerbalLanguage

    2.Nonverballanguage

    3.RitualsandReligions

    4.Values

    III.GlobalMarketingandAdvertising

    1.ControversialIssuesofGlobalMarketing

    2.ThinkingGloballyandActingLocally

    3.TheGlobalConsumer



    Chapter9InterculturalBusinessEthics

    I.lawandEthicsofInterculturalBusinessCommunication

    1.TheNatureofLegalEnvironmentofInternationalBusiness

    2.EthicalDilemmasinInterculturalBusinessCommunication

    II.MajorLegalandEthicalIssuesinInterculturalBusiness

    Communication

    1.ProtectionofIntellectualProperty

    2.DisputeSettlementThroughLegalChannels

    3.Labor-managementRelationsandEmployment

    4.TheIssueofBriberyandCorruption

    III.BuildingEthicalCompetenceinInterculturalBusiness

    Communication

    1.MoralPhilosophiesorRelevancetoBusinessEthics

    2.IncorporatingEthicsintoInternationalBusinessDecisions

    3.AUniversalSetofEthics



    Chapter10OrganizationalCultureandInterculturalCommunication

    Training

    I.TheFoundationsofOrganizationalCulture

    1.DefiningOrganizationalCulture

    2.TheFunctionofOrganizationalCulture

    3.DifferencesBetweenOrganizationalandNationalCultures

    4.TypesofOrganizationalCulture

    II.TheRoleofCommunicationinOrganizations

    1.TheStructureofCommunicationinOrganizations

    2.InterculturalCommunicationNeedsinOrganizations

    III.InterculturalCommunicationTraininginOrganizations

    1.ContentAreasofInterculturalCommunicationTraining

    2.AFour-stepApproachtoImprovingIntercultural

    CommunicationCompetence

    KeytoExercises

    Bibliography
  • 内容简介:
    21世纪的中国,国际合作日益频繁也更加广泛,对参与国际商务交往人员的跨文化交际能力也提出了更高的要求。培养和提高跨文化交际能力成为英语教学的重要内容。

    本书共10章,第1至4章以跨文化交际学的基本理论为框架,阐述交际与文化的关系、文化价值观对跨文化商务交际的影响,介绍文化差异在言语和非言语方面的表现。第5至10章运用跨文化交际学理论具体分析重要商务实践活动中的文化差异,即跨文化商务写作、礼仪、谈判、营销、伦理和企业文化。

    教材特色;

    ▲跨文化交际理伦与商务交往实践相结合

    ▲国际商务文化与中国文化相结合

    ▲通过幕例学习培养学生的跨文化交际能力

    ▲每章有学习目标和中文边注,配有图表
  • 目录:
    Chapter1Communication:AnInterculturalPerspective

    I.BasicsofHumanCommunication

    1.NeedsandPurposesforCommunication

    2.DefinitionofCommunication

    3.TheScopeandClassificationofCommunication

    4.TheProcessofCommunication

    5.CharacteristicsofCommunication

    II.AReviewofInterculturalCommunicationStudy

    1.InterculturalCommunicationStudyintheU.S.

    2.InterculturalCommunicationStudyinChina

    3.TheMultidisciplinaryNatureofInterculturalCommunicationStudy

    III.AReviewofInterculturalBusinessCommunication

    1.TheResearchofInterculturalBusinessCommunication

    2.TheImportanceofLearningInterculturalBusinessCommunication

    3.TheComplexityinLearningInterculturalBusinessCommunication



    Chapter2UnderstandingCulturesandTheirValues

    I.TheNatureofCulture

    1.DefinitionsofCulture

    2.IngredientsofCulture

    3.CharacteristicsofCulture

    II.TheBasicsofCulturalValues

    1.DefinitionofValue

    2.ValuesFormtheCoreofCulture

    3.PrioritiesofCulturalValues

    III.UnderstandingCulturalPatterns

    1.KluckhohnandStrodtbecksValueOrientations

    2.Hofstede-BondsValueDimensions

    3.TrompenaarsValueDimensions

    4.SchwartzsValueInventory

    5.HallsHigh-andLow-contextOrientation



    Chapter3ComprehendingVerbalCommunication

    I.TheRelationBetweenlanguageandCulture

    1.TheInfluenceofCultureonLanguage

    2.TheInfluenceofLanguageonCulture

    II.CulturalImpactonLanguageatVariousLevels

    1.MeaningsofWords

    2.SociolinguisticRules

    3.AnalysisofSpeechActs

    4.DiscoursePatterns

    5.VerbalStyles



    Chapter4PerceivingNonverbalCommunication

    I.TheBasicsofNonverbalCommunication

    1.DefiningNonverbalCommunication

    2.TheImportanceofNonverbalCommunication

    3.FunctionsofNonverbalCommunication

    II.CulturalImpactonNonverbalCommunication

    1.BodyMovement

    2.EyeContact

    3.Touch

    4.Smell

    5.Paralanguage

    6.SpatialLanguage

    7.TemporalLanguage



    Chapter5InterculturalBusinessWriting

    I.TheImportanceofWritinginInterculturalBusinessCommunication

    II.CulturalConsiderationinPlanningBusinessMessages

    1.DefiningPurpose

    2.AnalyzingInterculturalAudiences

    3.SelectingaChannelandMedium

    III.CulturalConsiderationinOrganizingBusinessMessages

    1.OrganizingRoutine,Good-news,andGoodwillMessages

    2.OrganizingBad-newsMessages

    3.OrganizingPersuasiveMessages

    4.OrganizingReports

    5.OrganizingEmploymentMessages

    IV.CulturalDifferencesinFormatandLayoutofBusinessLetters



    Chapter6InterculturalBusinessEtiquetteandProtocol

    I.TheImportanceofAppropriateEtiquetteandProtocol

    II.DefiningBusinessEtiquetteandProtocol

    III.CulturalDifferencesinBusinessEtiquetteandProtocol

    1.InitialBusinessRelationships

    2.SocialEntertainment

    3.Gift-givingEtiquette

    4.BusinessDress

    5.BusinessScheduling

    6.TheUseofHumor

    Chapter7InterculturalBusinessNegotiation

    I.DefiningInterculturalNegotiation

    II.InterculturalNegotiationVariables

    1.FactorsInfluencingBusinessNegotiation

    2.AnalysisofInterculturalNegotiationVariables

    III.InterculturalNegotiationModelsandStyles

    1.InterculturalNegotiationModels

    2.InterculturalNegotiationStyles

    IV.InterculturalNegotiationStrategiesandGuidelines

    1.InterculturalNegotiationStrategies

    2.InterculturalNegotiationGuidelines



    Chapter8InterculturalMarketingCommunication

    I.ACulturalApproachtoInternationalMarketing

    1.Marketing:BorrowedConceptsandPracticos

    2.MarketingasanExchangeandCommunicationProcess

    II.CulturalInfluenceonSelectedAspectsofMarketingand

    Advertising

    1.VerbalLanguage

    2.Nonverballanguage

    3.RitualsandReligions

    4.Values

    III.GlobalMarketingandAdvertising

    1.ControversialIssuesofGlobalMarketing

    2.ThinkingGloballyandActingLocally

    3.TheGlobalConsumer



    Chapter9InterculturalBusinessEthics

    I.lawandEthicsofInterculturalBusinessCommunication

    1.TheNatureofLegalEnvironmentofInternationalBusiness

    2.EthicalDilemmasinInterculturalBusinessCommunication

    II.MajorLegalandEthicalIssuesinInterculturalBusiness

    Communication

    1.ProtectionofIntellectualProperty

    2.DisputeSettlementThroughLegalChannels

    3.Labor-managementRelationsandEmployment

    4.TheIssueofBriberyandCorruption

    III.BuildingEthicalCompetenceinInterculturalBusiness

    Communication

    1.MoralPhilosophiesorRelevancetoBusinessEthics

    2.IncorporatingEthicsintoInternationalBusinessDecisions

    3.AUniversalSetofEthics



    Chapter10OrganizationalCultureandInterculturalCommunication

    Training

    I.TheFoundationsofOrganizationalCulture

    1.DefiningOrganizationalCulture

    2.TheFunctionofOrganizationalCulture

    3.DifferencesBetweenOrganizationalandNationalCultures

    4.TypesofOrganizationalCulture

    II.TheRoleofCommunicationinOrganizations

    1.TheStructureofCommunicationinOrganizations

    2.InterculturalCommunicationNeedsinOrganizations

    III.InterculturalCommunicationTraininginOrganizations

    1.ContentAreasofInterculturalCommunicationTraining

    2.AFour-stepApproachtoImprovingIntercultural

    CommunicationCompetence

    KeytoExercises

    Bibliography
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