高职高专“十一五”规划教材·旅游管理系列：饭店英语
出版时间:
2011-02
版次:
1
ISBN:
9787502598655
定价:
19.80
装帧:
平装
开本:
其他
纸张:
胶版纸
页数:
181页
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本书用英语系统地介绍了饭店各个部门的工作，并详细地总结了服务中可能遇到的各种情形，通俗、易懂、全面、实用，同时也增加了饭店经营过程中可能遇到的新知识，使教材更贴近现代饭店服务的需要。全书共分四部分——前台服务、客房服务、餐饮服务和其他服务。本教材适用于高职高专广大旅游专业学生，以及有志于从事和现已从事旅游服务工作的人员。 PART?ONEFRONT?DESK?SERVICES
Unit?1Reservation3
1?Accepting?a?Reservation3
2?The?Hotel?is?fully?Booked3
3?Changing?the?Reservation?Date4
4?Cancelling?the?Reservation4
Unit?2Checkin9
1?Checking?in?for?the?Guest?with?Reservation9
2?Checking?in?for?the?Guest?without?Reservation9
3?Checking?in?for?a?Group10
4?No?Reservation?and?the?Hotel?is?fully?Booked11
Unit?3Calling?Service15
1?Paging?a?Guest15
2?Calling?for?the?Guest15
3?Leaving?a?Message16
4?Placing?Morning?Calls16
Unit?4Exchanging?Money21
1?Normal?Procedure21
2?The?Night?Change?Limits21
3?Cash?a?Check22
4?There’s?No?Full?Exchange?Service22
Unit?5Delivering?Luggage25
1?At?the?Door25
2?After?Checking?in25
3?Arriving?at?the?Room26
4?Delivering?Bags?to?the?Wrong?Room26
5?Before?Checking?out27
Unit?6Information31
1?Giving?Directions?to?the?Hotel31
2?Giving?Information31
3?Introducing?about?Entertainment?in?the?Hotel32
4?About?the?Restaurants32
5?Where?to?Buy?some?Cigarettes33
Unit?7Checkout37
1?Paying?in?Cash37
2?Paying?with?Credit?Cards37
3?Explaining?the?Bill38
4?The?Hotel?Doesn’t?Accept?Personal?Checks38
Unit?8Other?Services41
1?Greeting?an?Arriving?Guest41
2?Depositing?Bags41
3?Delivering?Letters?for?the?Guests42
4?When?the?Guests?Want?the?Keys42
5?Booking?a?Plane?Ticket43
PART?TWOHOUSEKEEPING?SERVICES
Unit?1Floor?Attendants47
1?Showing?the?Guests?to?their?Rooms47
2?Introducing?the?Room?Facilities47
3?About?the?Hotel?Services48
Unit?2Chamber?Service51
1?Cleaning?the?Room51
2??Asking?for?an?Early?Cleaning51
3??Turndown?Service52
Unit?3Laundry?Service57
1??Explaining?Laundry?Service57
2?Demanding?Laundry?Service57
3??Suggesting?Express?Laundry?Service58
Unit?4Miscellaneous?Services61
1?Providing?Something?Extra?on?Request61
2?Shopping?for?Guests61
3?About?Room?Service62
Unit?5Special?Problems65
1?Babysitting?Service65
2?Compensation65
3?A?Sick?Guest66
Unit?6Dealing?with?the?Complaints69
1?Toilet?Problem69
2?Television?Problem69
3?The?Air?Conditioner?is?out?of?Work70
4?People?Next?Door?are?Noisy70
Unit?7Lost?and?Found75
1?My?Necklace?is?Missing75
2?When?the?Guest?has?Checked?out75
3?Mailing?the?Lost?Property?to?its?Owner76
4?Your?Bag?has?been?Found77
Unit?8Creating?a?Home?away?From?Home79
1??A?Birthday?Party79
2?A?Big?Surprise79
3?Wish?You?a?Pleasant?Heart80
PART?THREEFOOD?&?BEVERAGE?SERVICES
Unit?1Reserving?a?Table85
1?A?Reservation?for?MrsDunlop85
2?Reserving?a?Banquet85
3?Overbooking86
Unit?2Seating?Guests89
1?Seating?the?Guest?with?a?Reservation89
2?Seating?the?Guest?without?a?Reservation89
3?We?Want?a?Larger?Lazy?Susan90
Unit?3Taking?Orders93
1?Taking?a?la?Carte?Order93
2?Ordering?Dinner?for?Two94
3?Ordering?Breakfast94
Unit?4Serving?Dishes99
1?A?Chinese?Banquet99
2?In?the?Coffee?Shop100
3?At?the?Bar100
Unit?5Room?Service105
1?Replenishing?the?MiniBar105
2?Ordering?Room?Service105
3?Sending?the?Ordered?Meal?to?the?Guest’s?Room106
Unit?6Catering?for?Guests109
1?Having?Birthday?in?China109
2?Enjoying?Moon?Cakes109
3?Arranging?Special?Food110
Unit?7Complaints115
1?Complaining?about?Dish115
2?We?are?in?a?Hurry115
3?Wrong?Bill116
Unit?8Ways?of?Payment121
1?Paying?by?Cash121
2?Paying?with?the?Credit?Card121
3?Signing?the?Bill122
PART?FOURAUXILIARY?SERVICES
Unit?1Services?for?Business129
1?Copying129
2?Fax?Sending129
3?Sending?Email130
4?Typing130
Unit?2Services?for?Meeting?and?Exhibition133
1?Booking?a?Meeting133
2?Arranging?the?Meeting?Room133
3?Booking?an?Exhibition134
4?Handling?the?Urgent?Needs135
Unit?3Services?for?Health139
1?Swimming139
2?Sauna?Bath139
3?Bowling140
4?Body?Building141
Unit?4Services?for?Recreation145
1?Night?Club145
2?Dancing146
3?Seeing?a?Movie146
4?Comment?on?Sports147
Unit?5Services?for?Beauty151
1?Having?a?Hair?Cut151
2?Having?a?Hair?Done151
3?Having?a?Hair?Dyed152
4?Having?a?Facial?Treatment153
Unit?6Services?for?Shopping157
1?Choosing?Silk?Fabrics157
2?Chinese?Culture?and?Tea157
3?Choosing?Souvenir?Gift158
4?Choosing?Traditional?Chinese?Paintings159
Unit?7Services?for?Tourism163
1?Asking?Information?about?Traveling163
2?Asking?about?the?Sights163
3?Reserving?a?Natural?Scenery?Tour164
4?Arranging?the?Itinerary165
Unit?8Other?Services169
1?Seeing?the?Doctor169
2?Ordering?a?Taxi170
3?Charging?for?Children170
4?A?Guest?with?Animals171
Appendix?ⅠA?Welcome?Letter?from?the?Hotel?Manger173
Appendix?ⅡOnline?Booking174
Appendix?ⅢChinese?Cuisine175
Appendix?ⅣWestern?Cuisine177
Appendix?ⅤTerms?of?Room?Services179
Reference181
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内容简介:
本书用英语系统地介绍了饭店各个部门的工作，并详细地总结了服务中可能遇到的各种情形，通俗、易懂、全面、实用，同时也增加了饭店经营过程中可能遇到的新知识，使教材更贴近现代饭店服务的需要。全书共分四部分——前台服务、客房服务、餐饮服务和其他服务。本教材适用于高职高专广大旅游专业学生，以及有志于从事和现已从事旅游服务工作的人员。
-
目录:
PART?ONEFRONT?DESK?SERVICES
Unit?1Reservation3
1?Accepting?a?Reservation3
2?The?Hotel?is?fully?Booked3
3?Changing?the?Reservation?Date4
4?Cancelling?the?Reservation4
Unit?2Checkin9
1?Checking?in?for?the?Guest?with?Reservation9
2?Checking?in?for?the?Guest?without?Reservation9
3?Checking?in?for?a?Group10
4?No?Reservation?and?the?Hotel?is?fully?Booked11
Unit?3Calling?Service15
1?Paging?a?Guest15
2?Calling?for?the?Guest15
3?Leaving?a?Message16
4?Placing?Morning?Calls16
Unit?4Exchanging?Money21
1?Normal?Procedure21
2?The?Night?Change?Limits21
3?Cash?a?Check22
4?There’s?No?Full?Exchange?Service22
Unit?5Delivering?Luggage25
1?At?the?Door25
2?After?Checking?in25
3?Arriving?at?the?Room26
4?Delivering?Bags?to?the?Wrong?Room26
5?Before?Checking?out27
Unit?6Information31
1?Giving?Directions?to?the?Hotel31
2?Giving?Information31
3?Introducing?about?Entertainment?in?the?Hotel32
4?About?the?Restaurants32
5?Where?to?Buy?some?Cigarettes33
Unit?7Checkout37
1?Paying?in?Cash37
2?Paying?with?Credit?Cards37
3?Explaining?the?Bill38
4?The?Hotel?Doesn’t?Accept?Personal?Checks38
Unit?8Other?Services41
1?Greeting?an?Arriving?Guest41
2?Depositing?Bags41
3?Delivering?Letters?for?the?Guests42
4?When?the?Guests?Want?the?Keys42
5?Booking?a?Plane?Ticket43
PART?TWOHOUSEKEEPING?SERVICES
Unit?1Floor?Attendants47
1?Showing?the?Guests?to?their?Rooms47
2?Introducing?the?Room?Facilities47
3?About?the?Hotel?Services48
Unit?2Chamber?Service51
1?Cleaning?the?Room51
2??Asking?for?an?Early?Cleaning51
3??Turndown?Service52
Unit?3Laundry?Service57
1??Explaining?Laundry?Service57
2?Demanding?Laundry?Service57
3??Suggesting?Express?Laundry?Service58
Unit?4Miscellaneous?Services61
1?Providing?Something?Extra?on?Request61
2?Shopping?for?Guests61
3?About?Room?Service62
Unit?5Special?Problems65
1?Babysitting?Service65
2?Compensation65
3?A?Sick?Guest66
Unit?6Dealing?with?the?Complaints69
1?Toilet?Problem69
2?Television?Problem69
3?The?Air?Conditioner?is?out?of?Work70
4?People?Next?Door?are?Noisy70
Unit?7Lost?and?Found75
1?My?Necklace?is?Missing75
2?When?the?Guest?has?Checked?out75
3?Mailing?the?Lost?Property?to?its?Owner76
4?Your?Bag?has?been?Found77
Unit?8Creating?a?Home?away?From?Home79
1??A?Birthday?Party79
2?A?Big?Surprise79
3?Wish?You?a?Pleasant?Heart80
PART?THREEFOOD?&?BEVERAGE?SERVICES
Unit?1Reserving?a?Table85
1?A?Reservation?for?MrsDunlop85
2?Reserving?a?Banquet85
3?Overbooking86
Unit?2Seating?Guests89
1?Seating?the?Guest?with?a?Reservation89
2?Seating?the?Guest?without?a?Reservation89
3?We?Want?a?Larger?Lazy?Susan90
Unit?3Taking?Orders93
1?Taking?a?la?Carte?Order93
2?Ordering?Dinner?for?Two94
3?Ordering?Breakfast94
Unit?4Serving?Dishes99
1?A?Chinese?Banquet99
2?In?the?Coffee?Shop100
3?At?the?Bar100
Unit?5Room?Service105
1?Replenishing?the?MiniBar105
2?Ordering?Room?Service105
3?Sending?the?Ordered?Meal?to?the?Guest’s?Room106
Unit?6Catering?for?Guests109
1?Having?Birthday?in?China109
2?Enjoying?Moon?Cakes109
3?Arranging?Special?Food110
Unit?7Complaints115
1?Complaining?about?Dish115
2?We?are?in?a?Hurry115
3?Wrong?Bill116
Unit?8Ways?of?Payment121
1?Paying?by?Cash121
2?Paying?with?the?Credit?Card121
3?Signing?the?Bill122
PART?FOURAUXILIARY?SERVICES
Unit?1Services?for?Business129
1?Copying129
2?Fax?Sending129
3?Sending?Email130
4?Typing130
Unit?2Services?for?Meeting?and?Exhibition133
1?Booking?a?Meeting133
2?Arranging?the?Meeting?Room133
3?Booking?an?Exhibition134
4?Handling?the?Urgent?Needs135
Unit?3Services?for?Health139
1?Swimming139
2?Sauna?Bath139
3?Bowling140
4?Body?Building141
Unit?4Services?for?Recreation145
1?Night?Club145
2?Dancing146
3?Seeing?a?Movie146
4?Comment?on?Sports147
Unit?5Services?for?Beauty151
1?Having?a?Hair?Cut151
2?Having?a?Hair?Done151
3?Having?a?Hair?Dyed152
4?Having?a?Facial?Treatment153
Unit?6Services?for?Shopping157
1?Choosing?Silk?Fabrics157
2?Chinese?Culture?and?Tea157
3?Choosing?Souvenir?Gift158
4?Choosing?Traditional?Chinese?Paintings159
Unit?7Services?for?Tourism163
1?Asking?Information?about?Traveling163
2?Asking?about?the?Sights163
3?Reserving?a?Natural?Scenery?Tour164
4?Arranging?the?Itinerary165
Unit?8Other?Services169
1?Seeing?the?Doctor169
2?Ordering?a?Taxi170
3?Charging?for?Children170
4?A?Guest?with?Animals171
Appendix?ⅠA?Welcome?Letter?from?the?Hotel?Manger173
Appendix?ⅡOnline?Booking174
Appendix?ⅢChinese?Cuisine175
Appendix?ⅣWestern?Cuisine177
Appendix?ⅤTerms?of?Room?Services179
Reference181
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