Crucial Conversations：Tools for Talking When Stakes Are High

作者: Kerry （科里·帕特森）著 , Joseph （约瑟夫·格兰尼）著 , Ron （罗恩·麦克米兰）著 , Al Switzler （Al·塞茨勒）著

出版社: Oversea Publishing House

出版时间: 2002-06

版次: 1

ISBN: 9780071401944

定价: 156.00

装帧: 平装

开本: 其他

纸张: 胶版纸

页数: 256页

正文语种: 英语

丛书: 自我塑造系列

分类: 外文古旧书>英文书>管理

93人买过

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

　　最关键的时候，最佳的沟通方式
　　你一定遇到过下列情况：
　　·向上司提出人精心设计的方案，却被泼了一头冷水
　　·要求下属加班，下属以沉默相对抗
　　·和家人谈“开源节流”的问题，他却只当是耳边风
　　·要邻居遵守公德，对方依然我行我素
　　·要你的另一半浪漫些，对方却还是像根木头一样
　　·请朋友还钱，朋友却总是找各种借口推托
　　当你遇到这些情况时，你是沉默以对，还是尖刻地批评，抑或拍案而起？别觉得灰心丧气，因为大部分人都和你一样，在面对难以解决却又会对生活产生重大影响的“关键时刻”，不是张口结舌不知如何应对，就是以强硬的方法解决，却在对方心里留下不愉快的阴影。
　　现在你不必烦恼了，《关键对话》将帮助你以四两拨千斤的方式，利用各种沟通技巧，解决生活中难以应对的各种问题，成就无往不利的事业并拥有更快乐的人生。
　　本书详细剖析了人们在沟通上常的盲点，并提供了许多立竿见影的谈话，倾听，行动技巧，辅以丰富的对话情境和累松幽默的小故事，帮助读者以最迅速的方式掌握这些技巧。
　　说的切中要点，让对方清楚知道你的看法，是一种能力，说的圆满得体，让对方自动反省，是一种智慧。运用本书提供的技巧，不论是多么难以应对的局面，你都能够以事半功的效率轻松面对。 KerryPatterson,JosephGrenny,RonMcMillan,andAlSwitzleraretopinternationalcorporateconsultantsandcofoundersofVitalityAlliance,Inc.,andVitalSmarts.TogethertheyhavedevelopeddozensofcorporatetrainingprogramsfordozensofFortune500companies.

科里·帕特森（Kerry Patterson）：帕特森在就读斯坦福大学博士班时，开始研究有关发展及维持健全组织的挑战等相关议题。曾任教于杨百翰(Brigham Young University)企管研究所，过去20年间致力于各类文化变革的项目顾问工作。他曾获奖的录像带训练课程成功地运用在《财富》500强企业的训练之上，主要客户包括福特汽车、Allstate保险公司、Intermountain医疗机构等。 Foreword XI
ACKNOWLEDGMENTS XV
CH.1:What's a Crucial Conversation?
　And Who Cares?
CH.2:Mastering Crucial Conversations
　The Power of Dialogue
CH.3:Start with Heart
How to Stay Focused on What You Really Want
CH.4:Learn to Look
How to Notice When Safety Is at Risk
CH.5:Make It Safe
How to Make It Safe to Talk about Almost Anything
CH.6:Master My Stories
How to Stay in Dialogue When You're Angry,Scared,or Hurt
CH.7:STATE My Path
How to Speak Persuasively, Not Abrasively
CH.8:Explore Others’ Paths
How to Listen When Others Blow Up or Clam Up
CH.9:Move to Action
How to Turn Crucial Conversations into Action and Results
CH.10:Putting It All Together
Tools for Preparing and Learning
CH.11 Yeah,But
Advice for Tough Cases
CH.12 Change Your Life
How to Turn Ideas into Habits
ENDNOTES
INDEX
内容简介:
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

　　最关键的时候，最佳的沟通方式
　　你一定遇到过下列情况：
　　·向上司提出人精心设计的方案，却被泼了一头冷水
　　·要求下属加班，下属以沉默相对抗
　　·和家人谈“开源节流”的问题，他却只当是耳边风
　　·要邻居遵守公德，对方依然我行我素
　　·要你的另一半浪漫些，对方却还是像根木头一样
　　·请朋友还钱，朋友却总是找各种借口推托
　　当你遇到这些情况时，你是沉默以对，还是尖刻地批评，抑或拍案而起？别觉得灰心丧气，因为大部分人都和你一样，在面对难以解决却又会对生活产生重大影响的“关键时刻”，不是张口结舌不知如何应对，就是以强硬的方法解决，却在对方心里留下不愉快的阴影。
　　现在你不必烦恼了，《关键对话》将帮助你以四两拨千斤的方式，利用各种沟通技巧，解决生活中难以应对的各种问题，成就无往不利的事业并拥有更快乐的人生。
　　本书详细剖析了人们在沟通上常的盲点，并提供了许多立竿见影的谈话，倾听，行动技巧，辅以丰富的对话情境和累松幽默的小故事，帮助读者以最迅速的方式掌握这些技巧。
　　说的切中要点，让对方清楚知道你的看法，是一种能力，说的圆满得体，让对方自动反省，是一种智慧。运用本书提供的技巧，不论是多么难以应对的局面，你都能够以事半功的效率轻松面对。
作者简介:
KerryPatterson,JosephGrenny,RonMcMillan,andAlSwitzleraretopinternationalcorporateconsultantsandcofoundersofVitalityAlliance,Inc.,andVitalSmarts.TogethertheyhavedevelopeddozensofcorporatetrainingprogramsfordozensofFortune500companies.

科里·帕特森（Kerry Patterson）：帕特森在就读斯坦福大学博士班时，开始研究有关发展及维持健全组织的挑战等相关议题。曾任教于杨百翰(Brigham Young University)企管研究所，过去20年间致力于各类文化变革的项目顾问工作。他曾获奖的录像带训练课程成功地运用在《财富》500强企业的训练之上，主要客户包括福特汽车、Allstate保险公司、Intermountain医疗机构等。
目录:
Foreword XI
ACKNOWLEDGMENTS XV
CH.1:What's a Crucial Conversation?
　And Who Cares?
CH.2:Mastering Crucial Conversations
　The Power of Dialogue
CH.3:Start with Heart
How to Stay Focused on What You Really Want
CH.4:Learn to Look
How to Notice When Safety Is at Risk
CH.5:Make It Safe
How to Make It Safe to Talk about Almost Anything
CH.6:Master My Stories
How to Stay in Dialogue When You're Angry,Scared,or Hurt
CH.7:STATE My Path
How to Speak Persuasively, Not Abrasively
CH.8:Explore Others’ Paths
How to Listen When Others Blow Up or Clam Up
CH.9:Move to Action
How to Turn Crucial Conversations into Action and Results
CH.10:Putting It All Together
Tools for Preparing and Learning
CH.11 Yeah,But
Advice for Tough Cases
CH.12 Change Your Life
How to Turn Ideas into Habits
ENDNOTES
INDEX